Victoria Palace Hotel Paris in Paris

Victoria palace hotel is otherwise a good hotel except we had a very bad experience at the breakfast. Their service employee Fanda was the worst attitude person that we have ever seen in many years of traveling. I inquired her if she is going to add fruits to the plate as there is only tiny little bit left on the plate but she said no and that’s all for the breakfast. I asked her why and we are paying €26 per person for breakfast and we only got leftovers and it’s only 9am in the morning. She said oh if you come at 7:30am there are fruits but no more now. Her colleague Nina who is very nice dragged her away as she saw I was very unhappy already. Fanda had to come back to continue argue with me. For a four star hotel, Fanda’s behavior is very unprofessional and she has no hospitality in her mind at all. When I made a complaint to a manager of the hotel, the lady came to me without introducing herself so we don’t know her name or exact title at all. She started her conversation with us that she heard I yelled (I am sure from the employee Fanda). This manager didn’t apologize for any inconvenience their employee has caused to us and didn’t offer any solution either after we told her what happened. She even said - oh this hasn’t happened in their hotel for the past 2 years. When we heard this kind of response from a manager level, we know why their employee behaves like this. There is no hospitality mind in this hotel and all they want is your money but no corresponding service. LAST BUT NOT THE LEAST, my family want to say - we are very appreciative to Areski who checked us in and checked us out. This hotel will leave no memory for us except Areski because he is the kindest man and with hospitality mind in every details when he interacted with us. He is such a gentleman and he is very wise to comfort us! We wish you all the best Areski and you have enlighten our first trip in Paris and thank you for giving us the little souvenirs before we departed and you even waived the 2 breakfast charges for my kid as you know how unhappy we were. Overall Victoria Palace Hotel is not a bad hotel so if you travel and live there, my advice to you is to void their breakfast and void certain people. 😝