Hôtel Champerret Héliopolis in Paris

UPDATE: instead of just apologizing and making it right, they’ve just responded with downright incorrect statements. If there are security cameras, how is a conversation that lasted 5 minutes (according to call logs) about 20 minutes? I had called at 10:30 as i told the staff as I had an early train the next morning and wanted to see if my stuff was there so I could grab it before I left. As I mentioned before, the employee did in fact yell at me and told me “there is absolutely no way we have your stuff here, housekeeping didn’t find anything” and got increasing escalated with me during the course of this 5 minutes call, to wit, he ended it and hung up. I understand their point about taking the keys, but that is with the assumption that they have 24/7 desk service, but if they are taking complaint that I called them at 10:30PM, I’m not sure how that can be called 24/7 service. I’d be happy to provide them with more details but overall very disappointing.

I 100% regret booking this hotel. From the start, the service was incredibly rude. For this hotel, you need to leave the keys at the front desk when you leave. When I checked in the person at the front desk did not explain that to me or even attempt to give me any information other than my room number, and generally seemed to be bothered by my presence. The room was ok, but didn't lock properly and as other reviews have mentioned, is quite noisy. Back on the leaving the keys at the front desk point, on the second day, I left the hotel with my keys because again, no one explained this to me, and on their informational booklet in the room, they do not say that. But, when I returned they basically yelled at me for taking the keys away (even though I didn't know). Regardless of that, I tried to have a decent time, and because I was out most of the day it was fine. Fast forward to my last day, I left my bag in the hotel, and they had me just leave it out in the lobby (which I did because I was in a pinch). When I returned to pick up my bags, I ended up deciding to stay in Paris one more night. When I got to my other hotel, I noticed a pretty expensive item of mine was missing. Because I'm still here for another night, I called them to try to see if they found anything in my room or if anyone could have touched my bag (because I explicitly remembered putting it in my bag). This phone call had me shocked! Their employee told me that he was 100% sure there was nothing left behind in my room. When I asked him if anyone had access to my bags, he said 'no no it's very safe' and he started getting upset with me for calling so late (despite them saying they have 24 hour front desk service) I'm leaving Paris at 7AM and I really wanted to be able to find a resolution but their front desk employee ended up hanging up the call during our conversation. I'm appalled by the service and the rooms are decent, if not below average.

So, basically, ending my night without my things and being yelled at and hung up on by the employees, if that's the experience you want, stay here. I'm so frustrated and just shocked by this whole experience.