Le petit Cosy Hôtel in Paris

I had to sleep on the floor the beds were so uncomfortable and loud. You can hear everything from every room. I got 3 hours sleep due to having to move to the floor as this was more comfortable than the bed. A lady down stairs made a noise complaint and then we received a phone call at around 11pm from concierge Letting us know a complaint had been made - my mother and I both were trying to sleep with lights of and ear plugs in. Potentially this was the beds loud squeezing every time I moved ? However the phone call was disturbing as the noise complaint was for two women laughing. Again the walls are very bad for sound proofing so maybe this was the beds loud squeaking.

Staff at the front reception were really kind and empathetic towards the situation, but due to management constraints unable to offer a new bed or refund. so ultimately I had to book another place to stay last minute at my own expense, which was extremely stressful and expensive being Easter weekend. As the hotel could not offer any resolution I escalated to Booking.com who have been helpful as a mediator to achieve a resolution.

Positives: the reception staff, the fluffy towels and location, booking.com help

Negatives: I had to sleep on the floor due to how uncomfortable and loud the beds were and ultimately, check out early. I wish I had not booked here and regret it very much.