37 - Luxury Flat Montaigne in Paris

This was my 5th stay at the hotel and it will be my last. It used to be a legit 5-star. I'm not sure if someone purchased it, but the experience had significantly deteriorated. For starters I am legally disabled. When I checked in I reported the 20-inch high tub was dangerous for me to get in and out of. They didn't care about accessibility or my safety. The night before checkout I was only provided a partial list of charges. I questioned at least some and explained my wife and I don't drink so bar charges for cocktails was impossible. They never produced my signature on a bill. 1 month after checkout I got a second charge on my cc. I contacted the hotel for an itemized bill but was not given one. It took me a fraud alert for hotel to react. There are a lot of real 5 star hotels in Paris. I suggest looking elsewhere.

This was my 5th stay at the hotel and it will be my last. It used to be a legit 5-star. I'm not sure if someone purchased it, but the experience had significantly deteriorated. For starters I am legally disabled. When I checked in I reported the 20-inch high tub was dangerous for me to get in and out of. They didn't care about accessibility or my safety. The night before checkout I was only provided a partial list of charges. I questioned at least some and explained my wife and I don't drink so bar charges for cocktails was impossible. They never produced my signature on a bill. 1 month after checkout I got a second charge on my cc. I contacted the hotel for an itemized bill but was not given one. It took me a fraud alert for hotel to react. There are a lot of real 5 star hotels in Paris. I suggest looking elsewhere.

I arrived to the hotel, there was no one outside to welcome us. We go to the room and the safe was not working, the sink was not letting water go. I asked the Front desk to help with the safe and they told me someone is coming to fix it. No one came. In the morning i said to the front desk for the second time that my safe isnt working, they said someone will be fixing it. I came back to the hotel 4 hours later and the safe still not working. I asked very kindly that i need the safe to be working. I came bak to the hotel 5 hours later and the safe is not working. I called the front desk angry and told them that i need the safe to be working, that is an essential of a hotel. They told me that no one is coming today that i can put my valuables at the front desk(not happening) I complained that the ac was not working, its not going below 22.5 Celsius. The person that came to my room told me to wait 30 minutes on max fan but it doesnt get cold. He told me that maybe tomorrow they can address this issue. There is a burned out light bulb. The shower gets all the bathroom area soaked With this type of service i am never coming back, the only thing keeping me here is that i paid a non refundable booking. They don’t care about the guests, they really don’t care

The elevator wasn’t working 90% of the time and there was no tissues enough nor tooth brush kit, and you don’t get free water or coffee shots, you should always remind them of that. Plus the hotel is so dim … no enough lights in the rooms. And most importantly no room service at night… nothi