Novotel Karlsruhe City in Karlsruhe

I had separate reservations for each day of my stay in case I needed to cancel one which I did at the end of my stay. Every day I went to reception to ask them to credit my points and my nights (important for my Platinum status as 60 nights per year is required) and every day they said they would do it but they didn't. At the end of my stay they assured me that everything was in order but it wasn't and instead of being credited for 4 nights I was only credited for 2 nights. I went back and forward with them with multiple e-mails and telephone calls. They kept telling me my points had been credited and I just couldn't get it through to them that my nights hadn't. In the end after one phone call I was told that one of their employees had made a mistake and they couldn't do anything about it. The hotel should resolve the situation but they didn't. I contacted Accor myself and after multiple e-mails back and forward with them too, I finally got my 4 nights credited. What a disaster! And they also didn't tell me before my stay for the Grenke Open chess tournament that the restaurant was closed due to a lack of personnel. Karlsruhe is a student town and I'm sure many students would be interested in a part-time job. If they could think outside the box they could have offered some training to some students especially as the hotel was fully booked for the tournament and outside guests from the tournament would definitely have eaten in the hotel too as in previous years.