Grand Hotel Seeschlösschen Sea Retreat & Spa in Timmendorfer Strand

We left this place very tired and disappointed. Tired from being quiet all the time, because place feels like a hospital more than family friendly summer holiday destination… Also they supposed to be pet friendly but actually dog can be only at the room… Not at the outside pool area, not at the terrace, not at the nearby beach, not at the restaurant… So one of us had to be with the dog so that she doesn’t freak out from being alone all day long. Talking at the apartment terrace at the evening is also not wise idea, since your neighbors will complain immediately. So you can look at the see in silence..
We payed 1480€ for 3 nights and for that price we got smelly room with stained carpet. We paid extra bed for our daughter and it was behind the door so it looked very unfortunate. We expected that the breakfast would be the highlight of our stay but it was really cheap. Big offer at first, but really cheap product. For gluten/lactose intolerance there is basically no offer. I got defrosted gluten free bread and thats it. There was some cheap lactose free milk. Really unsatisfying considering the price and reputation of that place.
On the bright side: stuff is very polite and friendly.
Location is amazing and view is breathtaking.
But thats not enough definitely.
Apartment must be much better/modern looking for that price range.
Food should be much better quality and up to standards of pricy hotels.
Pet friendly should be clearly defined on website.
About the atmosphere I assume one cannot do much, but some music could bring a spirit of joy a bit.. It is too depressing.

We will treasure it as one experience we wish we payed less.

I had complained separately in person as well as on their own review platform before. Now one month later, there has been no response. I had been hesitant about choosing this property because they had already poor reviews on booking.com, however I had hoped to have a different experience.
Positive: it is a stunning location right on the beach and from the rooms you have a beautiful view no matter if you’re looking into the green lush field or onto the water. You have direct access to the beach and breakfast is a great buffet with a lot of variety. Some of the rooms as well as the The dining area has been recently renovated. Housekeeping is spot on and everything was very clean.
Negative:
Upon arrival they had confused our bookings and it wasn’t prepared for three people just for 2 nor was the breakfast included as booked. Despite calling beforehand to make sure that everything was all right with the reservation.
When we arrived, we asked if we could still eat something and reception said yes we can and we had still 15 minutes according to the opening times of the restaurant but when we walked over, they said no we already closed the kitchen. Either these are your opening times or they are not.
Construction was going on and we were awoken at 7 AM. There was no information at time of Booking that there would be construction.
Various amenities did not work in the hotel room such as my shower there was no water and it took a couple times asking for somebody to come.
Order a salad in the restaurant for 8pm and add 815 it still was not ready.
Breakfast was great with a lot of variety to choose from. However, your breakfast chef cannot interact with guest. He is rude and makes inappropriate comments.
For nearly 300 Euros a night I have a different expectation

Incredibly disappointing. This hotel is not cheap but room was average despite the wonderful view. Restaurant staff very slow and not well trained. Bar was poor not only did we hear guests shouting at the staff we had the staff shouting at each other. We did make our points, of which there were more, to the manager who did apologise but for that price so she should. Will not be back I am afraid and could not recommend . Oh and the house wine was undrinkable!!

Too schiki miki for my taste