Hotel Wiener Botschaft in Veitshoechheim

Update - the company did respond to my email and customer portal message. Unfortunately, it was after my checkout, but they addressed my issues.

Beware - outside of their business hours there is no customer service available. I tried every means available email, after hours phone, text message with no response.

Similar to a review 11 months ago, the baby bed I requested was not provided. We had to find it ourselves because I received no response.

The parking situation is terrible and unclear. People regularly parked during our stay in ways that prevented other cars from leaving. The information says street parking is available, but it is not clear where. The closest street spots are marked private. The business on ground level also utilized the courtyard.

The sofa bed was broken. The extra plates and cups in the common area were helpful. The room was as pictured and expected.

We stayed 2 nights at this hotel. Not known to us that there is no staff at the premise, everything was self service. At first we had difficulty to find our room, message their staff via App, no response because it was after 3pm and the check in time is 3pm which doesn't make sense at all. Got to carry our luggage up via stairs. It is an Airbnb kind of business model. The room is huge but old, walking on the wooden floor could wake the whole family up (noisy). No air-conditioning in the room.

The hotel is very nicely furnished, has modern chic bathrooms, but it has a charm
Big disadvantage: right behind the house day and night, more or less loudly, trains run every minute. The historic house vibrates. It's a shame nobody mentions this. There is also no breakfast and no food even though it was rated. There is no staff at all in the hotel. Everything looks a little strange.
That is why there is no full score for the beautiful house.