NeoHostel in Berlin

Rating: 0/5 - THE WORST HOTEL IN THE WORLD! AN ABSOLUTE NIGHTMARE! AVOID AT ALL COSTS! 🚫

I honestly can’t put into words how disgusting and frustrating this experience was. Without exaggeration, this is the worst hotel I have ever set foot in. If I could give it a negative rating, I would. This place is a repulsive, mismanaged health hazard.

There were 5 of us, and we had pre-booked and paid for a room for 5 people. Upon arrival, the front desk refused to honor our booking! We had to beg and fight with them for hours just to get them to acknowledge the room we already paid for. And even then, they had the nerve to make the fifth person in our group sleep on a filthy, makeshift mattress on the cold floor! Is this a hotel or a refugee camp?! This is basically a scam.

The staff are unbelievably rude and unprofessional. They have zero clue what "hospitality" means. From the moment we walked in, they were condescending and completely dismissive.

And the state of the place? "Dirty" doesn’t even cover it. It’s putrid, neglected, and dangerous. Just look at the photos:

* The Walls: Absolutely filthy. Covered in black scuff marks, scratches, and grime. They clearly haven’t been cleaned or painted in decades.
* The Lockers/Furniture: The metal lockers were dented, covered in layers of dirt, and felt incredibly cheap and unhygienic.
* Ceiling Lights: They’re caked with dust, grime, and dead insects inside the glass. It’s nauseating.
* Corners and Baseboards: Layers of black gunk, mold, and years of accumulated filth.
* Beds/Bedding: Cheap, uncomfortable metal frames. The sheets were wrinkled, stained, and looked used. It was absolutely repulsive.

Honestly, I WOULD RATHER SLEEP IN THE STREET WITH WILD DOGS than spend another second in this dump! I am completely appalled. I’d rather burn my money than give these people another cent. Even a homeless shelter has more dignity than this place. SAVE YOUR MONEY AND YOUR SELF-RESPECT. DO NOT BOOK HERE!

Never book with tripe . Com. I went to Germany this summer and booked an hotel with them for 5 days . 20 min after booking I realized it was like 40 min drive from where we were going. I called the hotel to cancel , they said I should cancel through trip. Com. I called them they said they can’t accept cancellation. I told them they can deduct a day and refund me for the other 4 days they said no. The said no and kept they reservation even though I had informed them that I booked for five days 20 min earlier but cannot make it to the hotel because it was far from where the rest of my family was . They refused to cancel it they said they don’t accept cancellation.

Absolutely Appalling Stay: Critical Safety Failures, Communication Breakdown, and Health Hazards - Avoid at All Costs!

My experience at this establishment was nothing short of a nightmare, defined by egregious safety violations, an absolute inability to communicate with staff, and alarming health concerns. From the moment of arrival, the language barrier proved insurmountable; despite this being an internationally marketed hotel, some staff member understood German, and shockingly, many employees lacked even basic English comprehension, rendering simple requests like asking for directions or reporting issues an exercise in futile frustration, often reduced to desperate gestures or mobile translation apps just to obtain essentials like towels or water, a completely unacceptable standard for any hospitality service claiming competence.

This communication collapse paled in comparison to the terrifying security breach that occurred during my stay: one evening, an individual knocked on my door claiming to be "Hotel Service" in broken English, and before I could properly verify their identity or purpose, this imposter forcibly pushed past me into my room, clearly not a legitimate employee based on their suspicious demeanor and lack of proper uniform, aggressively inspecting my personal space without authorization while muttering incoherently, leaving me no choice but to physically shout and shove them out of the private area I paid for, an invasive and traumatizing incident that exposed the property’s profound negligence in guest safety, with the front desk offering only dismissive, inadequate responses further hampered by the same language incompetence that prevented me from effectively conveying the severity of this violation.

Furthermore, the hotel’s dining service posed a direct health risk. after consuming breakfast at their restaurant every morning, I suffered persistent stomach pain and digestive distress, symptoms consistent with food poisoning, strongly suggesting improper food handling, unhygienic preparation, or contaminated ingredients in their buffet, transforming what should have been a pleasant start to the day into recurring physical discomfort that undermined my entire trip.

In summary: zero effective communication (German impossible, English frequently useless), life-threatening security failures (intruders accessing rooms), and hazardous food safety standards (repeated illness after breakfast)**. This hotel fundamentally fails in its core obligations of safety, service, and sanitation. I cannot overstate the risk—do not stay here.