AMANO HOME Apartments in Berlin

The one thing that stood out the most was the customer service. The check in person went out of their way to help me with my bags up to the 5th floor, as the lift was broken for 1 day. The maintenance man fixed my TV and brought me an extension cord. The cleaning team was friendly. The online customer service reacted promptly to questions and requests. In particular, I had to depart 3 days early due to a medical emergency, and they refunded me these 3 days, which they didn't have to. The room had shampoo, conditioner, shower gel, dish-washing soap, dish towels and cloths. There was a hair dryer, an iron and a toaster. The bed was comfortable, but as one can see on the photos, you have to crawl in from the foot end, as there is no bed access from the side. Not a big deal. Heating was good, it was quiet when the windows were closed, and the shower was very good. There is parking for 20 Euros per day. Overall, it was a modern, minimalist, clean studio in a safe and central location. It was a comfortable stay. On the slightly negative side, I was missing a few things that Airbnb's usually have. There was no kitchen trash bin nor a recycling bin, so rotting food and packaging had to be stored in an open paper bin with no plastic bag inside, no mirror in the entire place (not even in the bathroom), no oven, no freezer (only a tiny mini fridge), no table to eat or work on, no chairs (just a small sofa like seating arrangement and a tiny coffee table), and there were only exactly 2 plates, 2 cups, 2 forks, 2 knives, 2 spoons and so on, which was kind of funny. There was no power socket anywhere near the coffee table for my laptop, and so I asked the team to bring me an extension cord, which they did. So a few things were kind of quirky this way, but the friendly service made up for it.

Centrally located near great shopping, spacious, bright, fridge, MW, stove, dishwasher.

Based on the room and the location, this is a five star property. It is very well appointed with a new microwave, stove, refrigerator, and dishwasher. It is also bright, very well designed and spacious. The location is super.

Self check-in, however, is a mess. They do a terrible job communicating in advance what to do and any issues getting in, which almost every customer experiences.

Once you’re in it’s great, but management has greatly failed to remedy this ongoing issue. It is costing them money and goodwill they could easily capture if they put a real effort to make it easier.

I’ll be back and only in advance what to expect.

The hotel is near the metro , ( Rosa - Luxembourg) .best location .near the hotel there are super market , bakery and food .it is in a central location one stop from Alexanderplatz

The hotel has an excellent location, right next to the metro and tram stop. The room was clean, well-furnished, and had everything needed for a comfortable stay. We stayed for just two days, but I believe it would also be convenient for a longer stay (7-10 days), as there’s a kitchen for cooking and even a yoga mat provided. The self-check-in process was not the most convenient. While checking in was easy, we were mistakenly charged a fine upon checkout. Since there’s no reception, it was difficult to get in touch with someone. However, I want to highlight that the issue was resolved, and the administration was understanding and helpful. Overall, a good place to stay, and I would recommend it!

The room was very big with a good wife connection. However when I entered it was smelling cigarettes. Same as reception. The lower bed sheet wasn’t there and given you are on the 1st floor on a central cross road you get to hear cars and trams all night quite loudly.

Clean, the transportation is very convenient! There are many restaurants downstairs and there are many shopping options. The most impressive ones are the show gel and shampoo (we even checked how to buy them, but unfortunately they can only be purchased online and cannot be shipped to Asia) and the tea bag in the room. Overall, it is a good accommodation experience in Europe.

There is a tram stop and a subway station downstairs of the hotel. The tram goes directly to Berlin Main Station in ten minutes, which is very convenient! Overall satisfied, very clean and spacious, kitchen equipment and utensils are complete. Although the check-in time was later than the manual check-in time, I checked in smoothly according to the hotel's instructions. The only thing is that it's not so quiet at night because it faces the street, but it's still acceptable.