Kimpton La Mer Crete in Georgioupolis

The hotel’s location is not great, nothing substantial around or nearby. I became very unwell after eating at the hotel, and two days later my partner also became unwell after eating at the hotel restaurant, following a very similar timeline. A doctor was called and indicated that the symptoms were consistent with food poisoning. I am careful not to say more than I can medically prove, but this caused serious concern and had a major impact on our trip. The cleanliness and housekeeping standards also fell well below expectations. Stained sheets. Ripped towels, visible dust, cobwebs, and grime or residue in parts of the room and bathroom. The room did not feel properly prepared.l, there were hundreds of dead mosquitoes squashed onto the walls. most things are in disrepair. The handling of the complaint made matters worse. While I was explaining what had happened, Penelope, the Guest Experience Manager, interrupted me by rudely putting her hand up and saying, “let me stop you there.” So she could begin her list of reasons why I’m wrong. The hotel manager later emailed stating that the hotel “reserve all legal rights and remedies” in the event of “defamatory statements or public commentary” that may harm the property’s reputation. We ultimately travelled home three days early at our own expense because of the experience, and the hotel refused any compensation or refund for the unused days of the stay. (Although when raising directly with IHG corporate we got a partial refund) The people that worked in the spa were intrusive at the pool loungers and pushing people to have massages, it felt very inappropriate. I’m sure there will be a response advising this is all incorrect, like many of Penelope’s other responses, everyone else is to blame. but please make up your own mind. Based on our experience, I would not return.