West East Suites Hotel in Imerovigli

The pool was much smaller than anticipated, making it difficult to enjoy. In the evenings, it transforms into a dining area, so relaxing by the pool in the late afternoon isn’t an option. The view is obstructed by a road directly below, which undermines the infinity pool vibe promoted in their photos. It’s no surprise that few guests linger there. We ended up visiting another hotel for a better pool and Caldera view, which speaks volumes.

Most rooms lack the stunning views suggested by the hotel’s images, which is hard to discern from their website. Upon arrival, we were asked to present the credit card used for booking. Since I didn’t have it, they insisted on canceling the reservation and demanded a new payment, which felt highly questionable. I’ve stayed at hotels worldwide, and this was a first—never have I been asked to cancel and repay. The manager was unyielding and discourteous, adding to our unease.

The staff’s arrogance and lack of assistance further soured our stay. However, the breakfast was satisfactory, with attentive restaurant staff and the convenience of in-room dining. The ample parking was also a plus. Overall, aside from breakfast and parking, the experience fell short of expectations.