Ohana Hotel Kuta in Kuta

I’ve never stayed at a worse hotel than this one. 1. After checking in, they gave me a room type that wasn't what I booked. After confirming, they admitted it was a mistake and switched me to a balcony room on the corner. The 'balcony' faced a fire hydra and was right next to the elevator. 2. After checking into the 'balcony room,' I noticed a strong formaldehyde smell in the bathroom. 3. From check-in to switching rooms, no staff member ever informed me about breakfast times or location. The next morning, I called the front desk to ask for the location, then went down for breakfast. Halfway through, I wanted a boiled egg, but was told that breakfast ended at 10 AM (it was 10:05 AM when I asked for the egg) and they wouldn't make one. I then complained to the hotel manager, asking why breakfast times weren't clearly written down. Can you guarantee that all staff will inform guests upon check-in just by word of mouth? In short, one word to describe this hotel: terrible!