I didn't stay at ramet Rachel, but I have been a guest at their Swimming pool several times. It used to be better With a bigger hottub and bigger outdoor pool. I have found the staff not to be friendly at all. I paid as a guest 100 shekels to enter. I assumed this included the gym and swimming facilities. Once I entered the fitness room to use the exercise bicycle they told me I wasn't allowed to use the bike and to get off. I been going to Ramet Rachel to try and rehabilitate my ankle after a very bad injury.I asked them if I can just use the bike for 5 mins, they replied no. This doesn't encourage me anytime Soon to become a member of their sports center. Also, in the swimming pool, I asked if I can use the noodle ( floating device). Remember im injured and struggle to get around. They told me no and its only for training and there were 100s of floating noodle devices not being used. It wasn't like I would steal it. By the way they only are worth 10 shekels, I even asked to buy one from them, their reply was No. Honestly with this experience,. I rather do my rehabilitation somewhere else. There is no customer service or disire to please the customers. Very bad attitude of staff and a rip off.

Our family stayed at Ramat Rachel Hotel from July 20–22, 2025, in Room 114, and it was one of the most disappointing hotel experiences we’ve had. At check-in, I was required to prepay and was refused a receipt, even though I explained it was needed for business. I was told I could only get it at checkout, which is unprofessional and inconvenient. We were given only two small bottles of water for a two-night stay—for a family of four, including a baby. When we asked for more, we were told to buy it. We were directed to use the hotel’s water machine, but the water that came out was brown and undrinkable. Only after insisting and showing the front desk the water was I given two more bottles, which still didn’t solve the issue. The room had multiple cleanliness problems: towels came with hair in them, and the desk was infested with ants, making it unusable. Throughout our stay, the staff were dismissive and unwilling to assist. Requests for basic needs like clean water and fresh towels were met with minimal response. Despite contacting the hotel after our stay by email and WhatsApp, I received no reply. This hotel advertises itself as four stars, but our experience didn’t come close. I cannot recommend it and would urge others to reconsider staying here—especially families with young children.