hotel minerva assisi in Assisi

Stayed last week on a 2 day trip to Assisi. While the location is prime, and the room was very comfortable- there was a woman at the front desk who was just beyond rude. We had an experience with her in the restaurant where she was also our waitress. She brought us out extremely dry and hard bread. We politely asked her if perhaps we could have a little bit of olive oil (or perhaps even our drinks brought out so we didn’t choke.) and her response was “no. Olive oil is for salad only.” Meanwhile, the table behind us with a local family of clearly Italian folks, had oil for their bread (that’s how we had the idea to ask!!)
The next day, we went to a restaurant in Gubbio, and our waiter brought oil to the table without us asking, we asked him and our guide for the day if that was just for the salad. They both looked at us very confused. When we told them that this woman from the hotel and hotel restaurant denied us such a silly request- they had the same response “so sorry. That’s not true and we’ve never heard of that. She probably didn’t want to serve you.” Perhaps this seems ridiculous to some to complain about this, but the fact is that no one else wants to feel as though someone is being discriminatory and not fulfilling a request because of that kind of attitude. Not only this, she was at the front desk (glasses, brown hair, late 40s maybe 50s) and just couldn’t be bothered. God forbid we had a question. Like I said, great location, comfortable room but we won’t be back. Every hotel in Assisi is technically a great location and all very competitive for pricing.

I'm strongly disappointed with hotel service starting with a rude waiter who made my child cry by yelling at her, bad sheets were nasty with blood stains on them, and after lunch at the restaurant, i got food poisoning. Worst experience ever.