Torre Guaceto Oasis Hotel in Carovigno

We were given this accomodation after our awful experience in Ostuni. It was out in the sticks with nothing nearby. We arrived late so were offered dinner, which we welcomed as there was no alternative nearby. The food and rooms are basic with hard lumpy pillows and no real room service, attempting to make a bed and not actually do anything else is not room service in a so called 4 star hotel.. No kettle in the room and no wifi or phone signal. We ventured out one night but found the surrounding area devoid of life with everything shut. If we hadnt had a car we would have struggled.
We checked out a day early but were charged 65 euro for our complimentary dinner. We explained, asked to speak to a manager but no one turned up.
Expedia's customer service is not great when things go wrong. Putting us out in the sticks when we had booked a stay in ostuni was a horrendous experience.
Thos hotel is tired and barely has the basics so save your money and do yourself a favour and book somewhere else.

Overall 2 star rating due to the front desk staffs inability to do their job & poor attitude. When asking simple questions or for assistance it seemed to as if we were an inconvenience & he defaulted to “that’s a question for the supervisor” when asked where the supervisor was was he told us they were probably on their way in. I’ll give them the benefit of the doubt maybe it was a bad day, surely this can’t be how he deals with all guests. If this is the standard perhaps he should choose a different profession as his customer service skills, or lack there of, will not take him very far.

Not sure how the hotel achieved four stars very under resourced only one menu and breakfast very recepetitious. Transport nil to anywhere and taxis wanted 150.00 euros for a 20 km journey

Absolutely diabolical I have no idea how this hotel got 4 stars, it completely shattered my trust in the star system. Bare bones room , not even a kettle. My room had a blocked sink, door didn’t open properly - had to call for help to get in . Food was absolutely disgusting - I did not know it is possible to have bad food in Italy but this hotel made it possible - tasteless leaves, basic pasta with Parmesan that comes out of packets, salads made of random ingredients that look like yesterdays leftovers, dry fish …. In the restaurant they assign you a specific table and you are not allowed to move - have not seen anything like this in my life. Plus had no idea about this system as nobody bothers to explain this so I ended up walking for ages trying to find a table that didn’t say ‘reserved’ on it. Staff does not explain anything at check -in and genuinely seems disinterested. I had a large suitcase and had to carry it up the stairs myself with no offer of help - they just pointed in the direction of the room. Beach is pretty and private but the entry to water is full of rocks and rather dangerous. But the cherry on top is that there is constantly some sort of entertainment going on by the pool with blaring music. No escape from it in the rooms as it’s too loud . It goes on till midnight. Wow…. Disappointed doesn’t describe it

The worst hotel I have stepped foot into. TUI were a disgrace and still to this day have not refunded or compensated for our trip. Continuously passed the issue from pillar to post and basically mis-sold and represented this hotel both verbally and in their literature. The Hotel Managers were understanding and most helpful but IF booking through TUI (and I suggest from experience you DO NOT!) then the hotel is nothing like the brochure. Basically very basic (no facilities) rustic and VERY casual and more like a camping establishment. We had damp, mold, air conditioning did not work, unkempt gardens, restaurant closed very early and no room service available......I could go on! Place in need of refurbishment etc. Moved internally to a another hotel in the chain (no help from TUI and had to pay the uplift even though online and recorded calls the representative said NO COST) Torre Cintola was also 4* but 5* in comparison in terms of ALL aspects.