B&B Fico d'India in Polignano a Mare

An unfriendly host who tries to take your money in any way shape or form. Stayed with my family for a couple of days and had the worst experience of our trip.
Arrived an hour late for the check-in and the host demanded a late fee and a cleaning fee and said and I quote 'I will not open the door unless you pay now with cash.'
The glass door on the shower shattered and fell on my mother because of loose bolts and the host tried to make us pay for the damages when we asked to call the police to assess the situation, fell silent, and didn't ask for the money again. Thankfully nothing happened to my mother but we were seriously considering going to a hospital.
The rooms have repurposed orange crates that were painted instead of actual tables and most if not all wooden furniture had termites and you could hear them chewing on the wood throughout the night.
After we checked out, the host sent us a photo of the radiator and said a part came loose and tried to make us pay for an easily attachable part which they will not replace. It was above 30 degrees Celsius throughout our stay and we had no reason to even touch the radiator.
The extender for the internet was broken so the bottom floor didn't have any internet access. Also, the cover for the bed had a huge hole but honestly, that was the least of our concerns after all this mess.
Had to go to the police to make an official report after the host kept harassing us for money for the tiniest things for the entirety of our stay.
To anyone interested the 'cleaning fee' which you pay a fortune for, is for after you leave and not during your stay.

Room is well equipped and very nicely designed, and the bathroom is spacious. However, the view from the first floor window is very disappointing – you only see a wall, which feels extremely claustrophobic.

The breakfast offered by this property is a joke. You receive two bottles of water and a supermarket croissant taken out of a larger package, plus one coffee capsule per person. Nothing else.

The fridge in the room is another joke – it fits only two bottles of water and one can of Coca-Cola. It hangs on the wall and makes noise almost all night.

I wouldn't have booked this accommodation if I had read the customer reviews in detail beforehand! I booked this accommodation for one night during my road trip through Italy in the late afternoon and paid by credit card. Unfortunately, I didn't manage to arrive at the property in time for check-in by 6 pm. I emailed the landlord and called him several times, but unfortunately received no response. I arrived at the house around 7:30 pm and was unable to access the accommodation I had already paid for. I had to find alternative accommodation that same evening. Yes, it was partly my fault! If only I had arrived on time! Incidentally, the landlord refused a refund due to my missed check-in time! Don't expect customer service or cooperation from this landlord! Read ALL the reviews and form your own opinion! Beware if you are considering booking here!!

I'm an B.Sc.Electronics Engineer, 52 yo and a Businessman.
Please read this entire message till the end if you want that your vacation is not ruined. Briefly; NEVER go to this place.

The operator, Nicola Moscatiello, deleted all the conversations we had made via WhatsApp. But thank God that I forwarded the messages he wrote to me to the travel agency, his messages remain as a forwarded message in my other conversation! He doesn't speak English and can only communicate with you on whastapp. Pay attention to this person.

Event-1 LATE CHECK-IN CHARGE
Our train reached Polignano a Mare at 20:45. We arrived at the building around 21:15. There was no one. We called the given number. He told us we were late and that the check-in process to the hotel was finished at 18:00. He asked for 20 euros per room for us to enter the hotel LATE CHECK-IN and 40 EURO for cleaning. We paid 152 EURO for 2 rooms including taxes and were able to get in after waited in front of the main door for 45 minutes. The tourism agency said they had no right to ask for this money, but we were forced to pay to get in. We made the payment so that our holiday would not be ruined. However, for 5 days, our room was never serviced.

Incident-2: THE GLASS DOOR of the SHOWER EXPLODED

As my wife walked out of the shower, while she was sliding the glass door, it exploded and shattering into thousands of pieces with a huge noise. "Thank God no one was injured".
We informed him and asked him to come urgently. As soon as Nicola arrived in the room, he urgently went downstairs to the (our) other room and he started to jam of the wheels which carry the glass with his hexagonal screwdrivers !!!! Please think, why he did it??? The next day he sned a message and said that the glass was 250 Euros and that he would give us 150 Euros, but that we had to pay 100 Euros kindly. He would get the money from the insurance company, of course. Therefore, we refused to pay. We spent rest of the vacation with hundreds of glass pieces in the room. Because it wasn’t cleaned well.

Event-3 : RADIATOR FIX IN JULY !
After we checked out of the OTHER room where our 2 daughters were staying (they’re not kids, 19 and 21 years old), Nicola sent another message and the heat level adjustment part of the radiator had been removed and that they had to call a plumber. And it has a cost of course. After that, I spent 2 hours and went to the the local security force Carabinieri, to complain about the that man. When the officer told Nicola on the phone that I had complained, he gave up his request for money.

If you love the travel and Money, never go this place.

I'm an B.Sc.Electronics Engineer, 52 yo and a Businessman. Please read this entire message till the end if you want that your vacation is not ruined. Briefly; NEVER go to this place. The operator, Nicola Moscatiello, deleted all the conversations we had made via WhatsApp. But thank God that I forwarded the messages he wrote to me to the travel agency, his messages remain as a forwarded message in my other conversation! He doesn't speak English and can only communicate with you on whastapp. Pay attention to this person. Event-1 LATE CHECK-IN CHARGE Our train reached Polignano a Mare at 20:45. We arrived at the building around 21:15. There was no one. We called the given number. He told us we were late and that the check-in process to the hotel was finished at 18:00. He asked for 20 euros per room for us to enter the hotel LATE CHECK-IN and 40 EURO for cleaning. We paid 152 EURO for 2 rooms including taxes and were able to get in after waited in front of the main door for 45 minutes. The tourism agency said they had no right to ask for this money, but we were forced to pay to get in. We made the payment so that our holiday would not be ruined. However, for 5 days, our room was never serviced. Incident-2: THE GLASS DOOR of the SHOWER EXPLODED As my wife walked out of the shower, while she was sliding the glass door, it exploded and shattering into thousands of pieces with a huge noise. "Thank God no one was injured". We informed him and asked him to come urgently. As soon as Nicola arrived in the room, he urgently went downstairs to the (our) other room and he started to jam of the wheels which carry the glass with his hexagonal screwdrivers !!!! Please think, why he did it??? The next day he sned a message and said that the glass was 250 Euros and that he would give us 150 Euros, but that we had to pay 100 Euros kindly. He would get the money from the insurance company, of course. Therefore, we refused to pay. We spent rest of the vacation with hundreds of glass pieces in the room. Because it wasn’t cleaned well. Event-3 : RADIATOR FIX IN JULY ! After we checked out of the OTHER room where our 2 daughters were staying (they’re not kids, 19 and 21 years old), Nicola sent another message and the heat level adjustment part of the radiator had been removed and that they had to call a plumber. And it has a cost of course. After that, I spent 2 hours and went to the the local security force Carabinieri, to complain about the that man. When the officer told Nicola on the phone that I had complained, he gave up his request for money. PS: You'll find a photo of events and the bed sheet which welcomes us and never changed within 5 days. If you love the travel and Money, never go this place.