Hotel Trieste in Mestre

The hotel shower was so small I couldn't even wash...
The staff were friendly, but the facilities were very old.
The beds and blankets were very dusty.

The bathroom was full of black mold. So much black mold. You must do better. That’s dangerous stuff.

The property is poorly managed, and it clearly shows in the cleanliness and the strong sewer smell we encountered, starting from the hallway to the room we stayed in. I spoke to the staff three times about the odor, but they dismissed my concerns, claiming it must have been perfume or something else. Only after we insisted did they bring two bottles of bleach and cleaner to pour down the bathroom drains, which, unsurprisingly, didn’t help.

I had to open the window to air out the room, but it was very cold outside. After a few hours, I had to close the window, and the smell became even worse. We seriously considered leaving the facility and checking in somewhere else. By 1 a.m., we couldn’t sleep, so I contacted ******* for help. Unfortunately, the agent was neither empathetic nor helpful. I explained that the situation was unpleasant, unhealthy, and likely hazardous, as we were possibly breathing in sewer fumes. After waiting on hold for over an hour, the agent informed me that the hotel wasn’t willing to refund or cancel anything. They offered to switch rooms, but I explained this offer came far too late and was never mentioned earlier. Instead, the staff repeatedly dismissed the smell, claiming it was from cleaning products or perfume, which was both absurd and insulting.

I also told the ******* agent that, in all my years of traveling, this was by far the worst experience, and the property should not be listed on *******. It’s clear they don’t check the hotels.