Alvino Relais Hotel in Matera

Disappointing End to Our Italy Trip

Unfortunately, our stay at Alvino Relais Contemporaneo in Matera did not live up to our expectations and marked a disappointing end to an otherwise wonderful trip through Italy.

First, the positives: the entire property has been beautifully renovated, and our room was clean, bright, and comfortable. The breakfast was decent, though lacking in variety. However, we were unpleasantly surprised to find that the mozzarella served on one morning tasted spoiled.

The main reason we chose this accommodation was the pool, which we had been looking forward to enjoying as a relaxing break during our travels. To our disappointment, we were unable to use the pool on both our arrival and departure days due to private events. While we were informed about the closure on our arrival day two days in advance, the closure on our departure day was only communicated to us that very morning – despite the fact that it was due to a pre-scheduled wedding.

Initially, the staff member we addressed our concerns to showed little understanding and tried to argue that we could have used the pool twice, which felt dismissive. We believe that access to the pool should be guaranteed until checkout time on the day of departure – or guests should be clearly informed well in advance if that’s not the case.

To their credit, the management did offer an apology before we left, but overall, the experience left a bitter aftertaste. Unfortunately, we cannot recommend this property, especially if you’re booking it with the intention of enjoying the pool – as we did.

If I could have given this hotel no stars I would have . We booked a 2 night stay over 6 months ago to stay may 20th - 22nd 2025. Our booking was cancelled by the hotel 2 weeks before travel this was due to the hotel Accepting and hosting an exclusive corporate event …. Be aware travellers they cannot be trusted, ultimately ruined our time in matera as the only accommodation left at short notice was sub standard

The place looks super nice… but we did not even get in the hotel.

The main reason we chose this hotel was to enjoy the pool.. which was closed. They did not disclose this information anywhere (even though we booked on the same day).

When we asked about the pool, the staff told us to go to another hotel, which they booked for us immediately. It was not making us feel welcome, but more thrown away because we were « a pain » by asking for the pool.

The hotel they redirected us to (without giving us much time to think) was very sub-par in terms of quality and amenities.

We did not feel welcome at all.