Hotel Twenty Nine in Genoa

As soon as I unlocked the door to my room, the handle fell off. They sent a repair man quickly to repair it, but he put only put in one out of the three possible screws, so the handle was still extremely wobbly. The next day after I requested that two more be put in, he did so. He was very kind, but it was an inconvenience especially since I was waiting in my room for him to repair it the second time and he came significantly later than was promised.
I also feel like my booking was baited and switched. There was an option to add breakfast for free on the ******* website however, when I got there, they told me my booking was only for the room and nothing else. On my booking receipt it didn’t say anything about the free breakfast so I had no proof. It left a bad taste in my mouth.
There is also a bad smell coming from the pipes/toilet/shower.
Also, the rooms directly against the street are extremely noisy. On every one of my four nights I was woken up by either someone yelling on the street or honking a car horn etc.
I had booked this place for convenience and proximity to the bus station/train, however, I find this area is really not safe at night especially closer to the port. The area around the hotel is very dirty too, as there is lots of garbage, feces and the smell of urine everywhere.

Not an ideal hotel, the price is not cheap, need to improve and improve service