Hotel Genziana in Genoa

This hotel made my worste nightmare a reality. After traveling from the south of Italy we arrived at the hotel at 10:45. There were people sleeping on the streets and not a clean area at all. This was the ONLY time in 3 weeks in Italy we were scared. I had prePAID, booked this hotel for 3 nights. When we arrived at the hotel we were told there were NO ROOMS for us. No text, email NOTHING!!! Although the Genoa had taxis the taxis would not even come to the area. I am still fighting with them to get my money back. If 0 stars were an option it would be it. I SHOULD SAY THE MAN WORKING THE FRONT DESK WAS VERY NICE AND TRIED TO HELP. I would only recommend this place to someone you dont like.

I would definitely not return. It was very noisy as we were on the first floor, squeaking doors and people coming in all hours... NOT AGAIN. stay clear...

This is the worst area to stay in. Absolutely unsafe. And the amenities offered by the property are incorrect, there are no laundry facilities unless you would like to walk down the street and be accosted to buy ***** on your way. Private bathrooms are outside the room which is inconvenient, and streets are awful, noisy and unsafe. As an added bonus, prior to staying here we requested information about parking within the ZTL and were told the local parking complex at Marina Antico would provide day passes and discounted parking, and there was no ZTL pass, and when we asked again at the property, they said they knew nothing about it, so we received a fine.
Bad hotel for tourists all around, and just forget it if you don't speak Italian because you will be treated in a wildly condescending manner, which is quite rich for a hotel such as this.

Not recommended
Dirty rooms, leaking shower cabin, clogged drain, no heater in the bathroom, stains on the bedspread, no curtains or carpets.
Bad service, I called the hotel and the clerk couldn’t speak English and just hung up the phone.

Just stay away from this place; they only care about your money.
We booked 3 nights at this hotel but had to cancel due to a positive COVID test for our child, in the departure day, as we could no longer enter Italy under these circumstances. No refund was made, although the hotel promised that they would give us back the money provided they would sell the room for the respective 3 nights (they even requested back details for the refund!!!). The room was back on sale on booking.com the same day and was sold to other guests for same 3 nights, but the hotel promise was not kept: we did not receive any of the money back. Such a shame!