Hotel D'Este in Milan

Well, the spa was a lie. It’s actually not a part of the hotel and they just give 10% discount. So far, user experience is a bit confusing. The self check-in isn’t possible to finish without a human. They don’t have breakfast, parking either and currently they don’t have hot water

Very disappointed but the value for money and the reception service at this hotel. For over 170€ a night, I got a very small room which was also dirty (as in the picture), and not insulated (you can hear people flushing and talking). When I politely asked reception, they told me they were full but would try to accommodate my request the following day. The day after, a new receptionist interrupted me, raised the voice and told me that “these are our rooms. You can pay a surcharge and we’ll place you in a better room tomorrow”. He demonstrated lack of care and customer service. Location is convenient, but comes at a high price and with no care. One great exception was the GREAT breakfast staff, they were amazing!