Hotel Le Mimose in San Teodoro

The hotel is conveniently located, just a few minutes' drive from La Cinta beach, which can also be reached on foot in just over 20 minutes. The restaurant is excellent and also caters to gluten-free and other intolerance-free cuisine. The dining room staff is very friendly and attentive to guests' needs. Unfortunately, on our last night there was a storm, and a crack opened up in the ceiling of our room (114), allowing water to drip right onto the bed. Since there were no available rooms, we had to sleep in our room with three buckets, sheets on the floor to catch the dripping water, and the bed moved to a corner of the room. The next day, when paying, we reported the inconvenience, but the receptionist, unable to take responsibility and unable to contact the owners, charged us the full amount. We stated that we expected to be contacted by the owners, but no one ever responded.

It’s really disappointing that I have to write this review, as we had such a lovely time at the hotel itself. When I initially lost my passport, the hotel kindly issued us with a voucher as we were unsure if I’d be able to make the holiday. My partner stayed the full week, and I was able to join for the last four days. This meant there was still money left from the voucher, as only one person stayed for the full week and one for a shorter stay.

At checkout, both the lady at reception and the manager confirmed that the amount left over was around £400 and assured us we would receive an updated voucher for this balance. However, when I chased this up afterwards, the hotel refused to issue the voucher and have effectively kept the £400.

It’s such a shame, as our time at the hotel was enjoyable, but to be promised something and then have the hotel go back on their word feels dishonest and unfair. Unfortunately, this experience has left us feeling very let down.

Cannot be recommended. Correctly the worst service I have ever experienced. The hotel canceled our reservation 16 hours before arrival because they had double booked our room. We reserved the room almost half a year in advance and prepaid. When we contacted Hotel Le Mimose San Teodoro to complain and ask them to find a similar alternative, they didn't care and wouldn't help. So the best recommendation from here is not to book your holiday at this hotel