UNAHOTELS Villa dei Platani Foligno in Foligno

Do Not Book Directly – Unethical Business Practices

I booked a room at Villa dei Platani directly through their website. The confirmation email clearly stated the reservation was “awaiting payment” and would only be confirmed once the deposit was processed.

Before any charge was made, I canceled the reservation in writing, well in advance. The hotel acknowledged my cancellation and instead offered a voucher, despite no formal booking confirmation ever being issued.

Then, days later, they processed the full charge anyway.

This was not an oversight rather a deliberate and misleading act. When questioned, they refused to refund the amount and ignored follow-up communication. I’ve filed a dispute with my credit card provider and am sharing this to warn others.

Be extremely cautious if booking directly. This is not the conduct of a professional or trustworthy operation.

I booked a room at Villa dei Platani directly through their website. The confirmation email clearly stated the reservation was “awaiting payment” and would only be confirmed once the deposit was processed. Before any charge was made, I canceled the reservation in writing, well in advance. The hotel acknowledged my cancellation and instead offered a voucher, despite no formal booking confirmation ever being issued. Then, days later, they processed the full charge anyway. This was not an oversight—it was a deliberate and misleading act. When questioned, they refused to refund the amount and ignored follow-up communication. I’ve filed a dispute with my credit card provider and am sharing this to warn others. Be extremely cautious if booking directly. This is not the conduct of a professional or trustworthy operation.

I stayed in this hotel for work reasons. Due to a fault, I think with the boiler, I was without hot water for almost the entire stay. I have not received any refund, discount or anything else from the facility to remedy the serious inconvenience. Never again.