Palazzo Rosa in Venice

DO NOT STAY HERE
Very disappointing. No one there when we arrived so no keys to be had for ages. No one answers the phone. The staff are rude and unhelpful. No hot water for first 4 days despite our complaints. The breakfast was awful, cold toast, cold coffee and no question of any eggs , ham or cheese. After 4 nights they moved us to another room as they said they had overbooked our room? The second room was awful. We had to use the torch on our phone to use the stairs at night, no light switch for part of it and it was pitch black. Worse place I ever stayed in.

Terrible stay. On the second night, we came to the room and discovered that the water was icy cold. It was February, 3 degrees during the night and we were after a whole day of walking. We called the emergency Line (the reception closes at 2pm) and they say they will call is back and maybe send somebody. They didn't. The radiators didn't work either so needless to say one of us ended up with a cold. The next morning the flat was freezing and the water was still cold. That's not the only thing that went wrong however. On the day of our arrival the lady handed us the card with breakfast options with already crossed out eggs, ham and cheese leaving us with a coffee to choose and Muesli or croissant. Normally this breakfast would cost 10 euros. Ridiculous, especially that the breakfast is served only from 9 to 10. The staff was rude. Also, on our arrival we learnt that because of the short working hours of the reception we won't be able to leave our luggage there. The lady in the reception said there is a storage that we can use somewhere but didn't know where. We called and messaged the property but they didn't get back to us. Do not recommend that property at all.