ART HOTEL Kagoshima in Kagoshima

Art Hotel Kagoshima offers a very positive stay overall, largely thanks to its outstanding staff, who consistently went out of their way to assist and make guests feel welcome. I strongly recommend requesting a room with a view of Sakurajima—one of Japan’s most active volcanoes—as waking up to this dramatic landscape is truly priceless. The hotel’s location is also very convenient, with easy access to nearby bus routes. While the rooms are comfortable, the building is clearly dated and would benefit from significant renovations to better match the quality of service.

Great view of Sakurajima. Great service and loved the hot springs outside. The place was clean but I would say it could use some dusting in the rooms; I was sneezing like crazy. Perfectly safe to walk anywhere and 7/11 as well as Lawson is right across the street. If you go to Nishimuta store 5-10 minutes away there is delicious soft serve matcha ice cream in the green tea shop for only 190¥.

This hotel is genuinely good. Even though the service industry in Japan generally maintains high standards, you can still feel a real sense of sincerity here. When I first checked in, it felt a bit dated, especially the elevator. The doors closed really fast, so you had to keep pressing the 'open' button. Several Japanese guests, being polite and letting others go first, ended up getting caught by the closing doors. The elevator also juddered when stopping at floors. Inside the room, the air conditioning wasn't warm enough, and I felt cold since the temperature had dropped.

Following my usual practice, I gave the hotel some feedback and expressed my dissatisfaction. After a few exchanges, I found that they were very willing to resolve the issues. Specifically, on the second day of my stay, there was a mix-up with the travel agent, and my dinner reservation wasn't made. I had actually paid for dinner on both the second and third nights. When I approached the front desk about the problem, it was already past 5 PM, and I wanted to have dinner at 6 PM, so time was really tight. After some internal discussion, the hotel decided that since I had paid, they would figure out a way for me to have my meal, and then they would sort out the issue with the travel agent themselves later.

At the time, I was quite upset and worried that a last-minute dinner might be subpar, as Japanese hotel restaurants usually prepare set meals in advance based on the number of guests. I also contacted Ctrip. The initial customer service representative had a rather indifferent attitude, but then another representative stepped in who was much more willing to please the customer, even offering compensation in the form of points. Customers understand that customer service reps also have tough jobs, but they still need to provide that emotional support, which is just how the market works. I also realized that in such situations, to get a meal, I still had to fight for my rights with the hotel myself, but I accepted Ctrip's small gesture of compensation.

Later, when I went to the restaurant, I saw that a set meal had indeed been arranged for me. While it was a bit rushed and didn't have as much variety as other hotels, the portion size was generous, and the staff's service attitude was absolutely delightful. So, I didn't raise any more concerns.

Overall, the hotel staff were truly dedicated to providing good service. The aging facilities are just something that can't be helped, and it's already one of the most prestigious hotels in the area, hosting many annual company parties and coming-of-age ceremonies. Despite some negative news, Ctrip remains the most user-friendly app. I travel frequently and often switch between different apps, but I always find Ctrip to be the most convenient. I hope Ctrip's service quality doesn't decline during this economic downturn.

Hotel is facing Sakurajima and near the ferry terminal. Could see sunrise every morning from my room, very beautiful. Convenient shops are just opposite the hotel. Rooms are spacious with a balcony.

Hotel services is good ,rooms view is facing sakuarjima, car park access is convenient ,staff are friendly ,breakfast is good, highly recommended if you are driving

Has a very good view of Sakurajima. Bit far from Kagoshima-chou Station. They have a good breakfast though.

Great location. From our room we could actually see the island of Sakurajima. Concurrent location to drive around the city. There are plenty of carparks around the hotel and also within it's own carpark. The front desk esp, Mr Tanimura, who checked us in when we arrived late. He was most helpful n friendly. Her made us feel very welcomed with his warm & friendly personality. Also, the ferry terminal is just next to the hotel. From our balcony we could actually see loading & unloading of the ferries.

Booked a triple room last minute. The room was huge, and the balcony faced Sakurajima volcano, which was 'smoking' away 🌋. Under 400 (Yen/local currency implied), it's incredible value for money. It's also conveniently close to the port for easy access to Yakushima.

🛌 The room is spacious and clean, offering breathtaking balcony views of Kagoshima Bay and the majestic Sakurajima volcano, with all necessary amenities provided.

🚙 Parking is available for 1,000 Yen per night. The hotel's covered parking area has limited capacity, but there is a large open parking space conveniently located just across the road. Remember to present your parking ticket to the receptionist each time you arrive at the hotel!

🛍️ The hotel is conveniently situated just a 10-minute drive from the main shopping and dining district. Plus, there are several convenience stores right across the street for your late-night snacks. 😋🌙

Friendly staff, great view of Sakurajima, spacious room and comfy beds. Public transport was a little far away in the summer heat but doable. Choice of restaurants near by was limited but the convenience store being right in front was handy.