The Ritz-Carlton, Amman in Amman

An overall enjoyable stay at the Ritz-Carlton Amman, but there’s certainly room for improvement.

Pros:

- Rooms are enormous, and incredibly comfortable, with a good modern TV that allows streaming from your phone and a lovely rain shower. This really is the major highlight.
- Legend’s bar is very fun. Cocktails may be a bit lacklustre, but the massive screens, live music, and golf and racing simulators more than make it a great bar.
- The Lebanese restaurant was delicious, and definitely a great choice for dinner.
- Breakfast when available is very solid but not amazing (see the cons for more info).
- Hotel location is far from downtown, but next to all the other major hotels with good access to restaurants.
- Staff are courteous and helpful for the most part.

Cons:
- The breakfast restaurant is far too small for the size of the hotel. I had breakfast paid for, but missed it twice due to the restaurant being full. This really needs to be amended because the hotel itself was not even full. If you cannot attend the capacity of your hotel, this is a deep issue. Breakfast was solid, but still it was small compared to other 5 star establishments.
- New Year’s Eve was due to be the highlight of our stay, but we were left massively underwhelmed. We booked a table at Roberto’s, but despite being seated by 22:20, it took until 23:00 to get our appetisers, and we had not even had our main courses by the time the New Year came. This is unacceptable.
- A small but necessary point, in general the cleaning was fine, but one day we returned to the hotel at 16:40 to find we still had not had our room made up. We had to request this. I expect far more from a 5 star establishment, and the fact that I’m not sure we would have received a cleaning without our request is concerning.

Overall, I’m happy with my stay. I still think the Ritz-Carlton Amman is probably the best hotel choice in Amman, but it leaves a lot to be desired. My review and rating reflects how I feel based on competing hotels in the area.

Amazing stay, luxury and high end interior, beautiful spa, and nice meal at Roberto’s Italian restaurant

Im happy thinks

One of the best hotels. The quality of ingredients of every single food was superb, whether in restaurant or in-room.

I love everything about the hotel , clean new fancy food service and location , worth it 💕

Everything was great, food, room and staff.

The stay was lovely! The place is very clean and the staff are very friendly.

Good service

I’m glad that I made a great choice between all the big hotel brands in Amman. Ritz Carlton is still very new, beautiful and elegant. The room is spacious with comfortable bed, elegant marble bathroom. Breakfast comes with excellent choices and quality. Needless to say the impeccable service from the hotel staff.

Perfect