Hilton Amman in Amman

Great location, but well below Hilton standards

I stayed at Hilton Amman for two nights with my friend, and while the hotel has potential, the overall experience fell short of what I expect from the Hilton brand.

Location:
The property is in a nice, more upscale area of Amman — convenient and pleasant, with several hotels around. The check-in process was smooth even though we arrived very late (around 2 AM), which I appreciated.

Room & Amenities:
Unfortunately, the in-room experience was disappointing. Upon arrival, we realized there were no toothbrushes provided — something quite basic for a five-star hotel. We called to request them, and it took a long time before they arrived. When they finally did, only one toothbrush was brought, even though we clearly asked for two. It may seem minor, but after a long day of travel and checking in so late, it was inconvenient and left a poor first impression.

The Wi-Fi connection was extremely weak throughout the stay — to the point that we couldn’t rely on it and had to use our mobile data instead. One of the power sockets near the TV wasn’t working, and the doors and fittings looked quite old and worn, giving the room a tired appearance that doesn’t reflect Hilton’s usual standard.

Overall impression:
Hilton is known for consistency, comfort, and attention to detail — qualities I unfortunately didn’t experience here. The location is a plus, but when basic amenities, Wi-Fi, and room maintenance are overlooked, it affects the entire stay.

Would I stay again? Probably not. I would consider trying another Hilton brand in Amman, such as Signia or DoubleTree, or perhaps explore another hotel altogether.