Hotel management does not care about guest experience. They did not want to issue a full refund for a day checked out earlier (I used a debit card directly at desk so there was no additional charge for them). Of more concern was that during this Covid time none of the staff members, including the manager "Ilina" wore masks, so guests were not wearing them either. Noise from dj music from downstairs restaurant heard on Saturday night and ventilation from food prep seemed to go right into my room smelling cooked meat at 10pm. WiFi did not work on the second floor. The only person who was working earnestly to resolve problems was one young woman working the night reception desk who helped me with luggage, prepared the breakfast plate (which took a long time for the cook to do two fried eggs) and moved me into another room to connect with internet connectivity. Too bad because it's a good location for walking around.