D'Ambrogio Guest House in Mdina

On the first day when we arrived, there was no electricity until the next day. Later we came back from dinner, we couldn't get in (the door was lock) since the power was cut off, so we had to call the owner.
The worst part was that the entire day and night had no electricity, and you can imagine how hot it was in our room. We couldn't sleep the whole night. On top of that, our B&B only had HOT WATER for the shower (very hot water)! So, we had to shower with hot water and stay in a hot room. It was traumatising! Also, when we checked in, one of the employees said we had to pay for the air conditioner, which works with a top-up card. When we booked the room, they never mentioned anything about this. However, later, after we complained about the electricity and all that, the owner gave us an aircon top-up card for free. But until we checked out, we had to shower with hot water. Oh btw it was 41 degree outside!

Coronacrisis. Flights cancelled, Government lockdown and these people have the nerve to charge 50% cancellation fee! This is what moral corruption and unprofessionalism looks like. Shout out to booking.com though, they helped out here and acted responsibly and professionally. Edit (Reply): Without booking com intervening, I strongly doubt I'd have seen any refund. They should rather be shocked by how they treat a customer.