Mezzanine by La Zebra, an SLH Hotel in Tulum

My wife and I recently stayed at the Mezzanine Hotel Tulum. The staff were all very friendly and helpful, however the quality of all the hotel facilities is that of a 2-star hotel. If we had paid $150 per night, I may have been happy with the stay. To be specific about the room. (Room 9) • There are small wardrobes in the rooms but nowhere to put suitcases or other materials one may bring on a multi-night stay. (It may be fine for backpackers.) I wanted to put hats on top of a wardrobe (under 2m high) so I checked to see how clean it was. It was very dirty. I took the cloth I used to clean it to the front desk and they offered to move us to the ‘best room’, which was no better than the one we were in • The water supply is like a campsite. The sinks never had hot water and the shower / bath had a limited amount of hot water, I suppose each room has a small heating tank dedicated to that room. We were told not to drink the water in the room, that was fine as drinking water is provided • One of the sinks was cracked which lead to it leaking all over the floor if it was filled with more than a couple of cm of water. • The ‘hot tub’ never got hot, and doesn’t seem to have a heating system • The A/C looks like it was installed by amateurs, it did work but the internal split system was over the sliding balcony door and condensation dripped into the doorway when the system was running. Other hotel facilities. • When we arrived I needed to use the restroom and was directed to the restroom opposite the reception desk, it was an immediate red flag, you have to enter through an small room that is used as a dumping ground for all sorts of things and the state of the bathroom leaves a lot to be desired. • The restaurant is well positioned with views of the beach and sea, again the staff were helpful and responsive. However, the ‘Thai’ food was not very good, we decided to give it one more try on the second night thinking that we’d ordered the wrong dish but the food was no better. On the second night it started to rain and everyone was moved inside. The inside dining area is appalling and depressing, reminiscent of a factory canteen. I the Jaguar Park is obviously being used to try to make the hotel appear exclusive, in reality it just makes access more difficult. I would not recommend this hotel to anyone. Martin Williamson.

Beware!! 3 things i have to say bad about my trip here. First of all this hotel el paraiso you cannot bring ANY drinks too. They search the taxis and the rental cars EVERYTIME in and out. We were out to diner one night and the police stopped us and searched us the car and our things. We were not even drinking this night and the police said they could smell alcohol lol. Long story short very short I was forced to pay $800.00 American or go to jail for 24 hrs. What you going to do argue with the police? They told me to drive to the nearest 7 11 to bring them cash back. 3rd.. one of the nights we got a parking ticket for parking on sidewalk which was also bull unless you call the sand. The beach just 2 feet off the road a sidewalk. We had to pay $250 American. Tulum is crooked and the cops are bandits. The rental car company also took my deposit because the cops took the license plate when they wrote us the parking ticket. I would suggest to stay away from Tulum period. Why were we searched every single day? Harassed and treated like criminals. Tulum is a mess and the cops and locals will steal and rob you. Other than that we had fun lol