3 star hotels in Tulum

Room was nice and spacious. Bed was a bit too soft for me. Breakfast is basic and the same every day. When we came back from a trip in the afternoon, there were no towels left for the pool ?!

We got upgraded to a big and fine apartment, with very comfy bed, rooms serviced every day. The kitchen was very poorly equipped. When weasked for a pot or kettle to boil water for tea, we were given an old aluminium pot which was not suitable for the cooker! We experienced the staff in reception as grumpy and not too interested in guests.

Charming hotel, located a bit far from everything. Good price and good service.

Wonderful Oasis in the jungle Amazing apartment with separate lounge/kitchen. Great bedrooms and comfortable beds. Nice bathrooms. The pool area/restaurant is stunning.

It was a nice hotel. The cons are wish the water is warm when taking a shower it was cold water, one of the rooms the bed sheets has stains, and the pool is nice it just needs to be painted you can see the paint is coming off. The people in the front desk weren’t as welcoming:(

the staff were wonderful. they had fantastic price forward excursion suggestions. very nice and helpful. location was very central to shops and good food

I liked the convenience ans friendly staff. The plumbing needs attention. There is no parking past 8pm.

Service was very good, 24 hours a day. Very attentive, they took care of every detail in the room, everything we needed and when we asked. Located on the city's main avenue, very easy access, also safe. Neighborhood markets very close to the hotel. When we stayed it was being frequented by families.

Village location good if you use crowded collectivo (group taxi/van). Absolutely no services and we were even locked out during the day time. Wasp nest on our door. Cockroach and cigarette butts in lobby. No water pressure. They never cleaned the sheets, trash or towels the whole week. But cheap and a local experience for stories when back home.

They have no control over the TV and the air conditioner is only set to one temperature and you can't change it either; there was no control over the unit.

The bathroom had a strong smell like urine. The gentleman in charge was not kind at all. He was somewhat rude, and would take his time to accommodate our needs.

TV signal Generally good for the price, however I think a good TV signal would make it much better.

Read if you want a detailed and honest review! If you’re planning a trip to Tulum, MIA Resort is an amazing place to stay The design and detail of the resort is breathtaking, especially if you love taking photos. Soooooo many photo opportunities! The rooms are stylish, spacious, and very comfortable, and the customer service is top tier. The customer service deserves a paragraph of its own. I don...

I cannot say enough wonderful things about this hotel resort in Tulum and, most importantly, its incredible staff and management team. During our stay, my son unfortunately became very sick with food poisoning from something he ate outside of the hotel. It was a stressful situation made even more challenging because I am currently in the United States and not physically in Tulum with him. As soon...

Great place for some rest and relaxation. Overall it was a very good experience. One of the highlights was Gisele as a host. She was very attentive, helped with everything i needed, and made the stay wonderful! Thank you Gisele. It is a combo of a beach club and resort. You have the option to be close to the music and the option to relax in peace.

I cannot say enough wonderful things about this hotel resort in Tulum and, most importantly, its incredible staff and management team. During our stay, my son unfortunately became very sick with food poisoning from something he ate outside of the hotel. It was a stressful situation made even more challenging because I am currently in the United States and not physically in Tulum with him. As soon...

Great place for some rest and relaxation. Overall it was a very good experience. One of the highlights was Gisele as a host. She was very attentive, helped with everything i needed, and made the stay wonderful! Thank you Gisele. It is a combo of a beach club and resort. You have the option to be close to the music and the option to relax in peace.

The staff were so friendly and helpful. Lovely accommodations. Great breakfasts. Enjoyed the morning yoga and the beachfront.

Such a wonderful place, amazing staff and just great vibes!

Clean, comfortable room, amazing staff, amazing place! Absolutely my favorite spot in Tulum.

Holistica was wonderful. It is not near to walk downtown or the beach area. If you plan to stay there and not venture out it is a great experience. If you want to spend more time in Tulum, you will need to rent a scooter or car.

Perfect location in Aldea Zama. Easy access to rent bikes, grab a bite, get groceries. Close to the beach and cool bike path. Beautiful apartments

We had a great 7-day stay at Holistika for our Valentine’s trip. Check-in was smooth, but we recommend accepting help with bags as the rocky pathways are uneven. Our room was beautiful but lacked storage. The pools were private and relaxing, though seating was limited. The property is open to the public for dining and classes, creating a nice mix of tourists and locals. Yoga classes were more advanced...

Unchecked Hostility Toward Guests It was a beautiful hotel, but I was not pleased with the staff. One of the wellness workers, Valentina, bumped into my group members multiple times. We are all black women, and I don't want to say it was ******, but I added our race for potential context. I went up to the wellness department and asked that she say "pardon" the next time she sees someone in my group...

My family and I travel to Mexico every Christmas, and we ALL agree that this was by far our favorite hotel / resort to date. At every moment, you feel completely swallowed by lush green plants. All of the staff are extremely helpful and kind. The food was fabulous. And of course, the piece de resistance is it's own cenote in the heart of the property. While not along the beach, the beach is extremely...

The property was better than expected. It was very relaxing, the site is gorgeous and being surrounded by so much nature was breath taking. Staff was very friendly and since there was not much traffic this time of the year we had quick access to a lot of places. Super recommended.

I liked the place, a lot. It’s private, and the staff are phenomenal. I went to them with several questions, and always got good answers. I talked to one of the owners, and complimented him on the staff. I recommend staying there. There is a cenote on the property, that has been incorporated into the hotel grounds.

The hotel design is excellent and very aesthetic but it is not the “luxury” experience that is advertised. The rooms are a little basic and are tired in some places (wonky cabinet doors, cracks in flooring, cheap broken roller blinds on the windows). We booked this hotel for a reduced price and think the reduced price was fair given how expensive Tulum is but would not recommend booking without a discount

Kan Tulum is an absolutely beautiful property. It felt like an oasis every time we arrived back at the property. The staff were all very kind and helpful with anything that we needed. I would highly suggest staying here if you are looking for relaxation and escape. My only suggestions would be to add a kettle with some coffee in the rooms as the coffee bar is quite expensive. And maybe a few snack...

We really liked the environment of the hotel. It was like a secret place. We love the big windows and decoration. They tidied up our room everyday. But we could not use the kitchen because there was no kitchenware. We asked for a hot water one night, thy told us we have a stove in our room. But we did not have any pots etc to heat the water. When we told that to receptionist she said that we need to...

Our retreat with our local Pilates studio was AMAZING here. From the arrival till departure they made sure our experience was top notch. The food was spectacular. The room we had gave us a beautiful view of the ocean. Excursions we on time, enjoyable and the best we’ve been on, no long drives with great guides. We can’t wait to return!!

Perfect property for our Yoga and Wellness Retreat. Absolutely exceeded my expectations. Max, Enrique and Sergio made our stay so memorable and were perfect gentleman. Darlene, Melissa and Yolanda were angels and left a lasting impression on my heart. The staff was beyond helpful and offered genuine, exceptional service. Cultural activities were once in a lifetime experiences and not to be skipped...

This was my second year organising a retreat at Amansala, and it was even more wonderful than the first year! The facilities are amazing, from the ocean view yoga studio, to the open air restaurant, to the clean and comfortable rooms. The staff are truly outstanding. From A to Z they make retreat organising effortless, the guests feel welcome and accommodated, and they are ready with a smile. The...

I had an incredible stay at Amansala. From the moment I arrived, I felt safe and genuinely well taken care of. As a first-time visitor to Mexico, I really appreciated how clearly the staff communicated best practices—such as not drinking the sink water in the room—while also reassuring me that all water used for rinsing food, juices, and meals was properly handled. That peace of mind made a huge difference...

We had an excellent stay at Amansala after a tricky start to our holiday. We were staying down at another hotel on the beachfront around a 1-2km away, which unfortunately had construction taking place next door that was continuous through the day with heavy drilling etc. We decided to quickly move on from the property and came down to Amansala where Gaby at reception and his team were very helpful...

Beautiful Amansala Amansala is very beautiful with great food. Much more unique than an all inclusive. Walk right out of your room into sand. Nice, friendly employees.

My first trip to Mexico was an incredible experience, and staying here made it even more special. From the moment we arrived, everything was perfect. The location is beautiful, the atmosphere is relaxed, and the service is truly outstanding. Every member of the team made us feel welcome and well taken care of. I want to give a very special thank you to Juan and Jorge. They are simply amazing and truly...

This place is great! Beautiful beach, and amazing daily sunrise yoga with Brenda. I also stayed here in December 2025 and couldn’t wait to return. The rooms are clean, large and comfortable, with no TVs, so you can truly unplug and relax. I love the hammocks on the lanais of the beachside bungalows. WiFi is spotty away from the beach/ restaurants, so download your necessities. Everything is very...

Lovely hotel by the sea, and lovely staff. Jorge at the restaurant and Orfe at the reception are both amazing !

Pocna is a very special hotel in Tulum, beautiful room,s amazing beach, 2 great restaurants, Japanese and Mexican fusion, very friendly service, we just loved our stay.

We had a wonderful time! The atmosphere is delightfully relaxed and the location is beautiful—definitely much quieter and more pleasant than the party hotel zone. As a lovely surprise, we received a complimentary room upgrade upon arrival! The staff is extremely friendly. A big thank you to Orfe and the attentive reception team for the service and the great tips, as well as to the waiters Juán and...

What a place! Absolutely beautiful setting, gorgeous accommodation and such kind and attentive staff. The perfect start to our time in Mexico. We stayed for 6 nights and for the majority of the time had the pool to ourselves - sunbathing while listening to the sound of the ocean was wonderful! Monday-Friday early morning Yoga classes are included and Brenda (Yoga instructor) was lovely. The staff...

Bare in mind, this was our first trip to Mexico. The staff were friendly and very helpful. The front desk helped us to atrange airport transport and a tour. The room was clean and well cared for. It was wonderful having a small private "yard" and also being steps from the beach. Food on the premises was limited, expensive and the portions were extremely small. Bottled water was not provided.

A nice little find. Really fun on weekends with Live music and nice mix of people having fun. Good taco restaurant, nice beach house.

the pool was amazing; the staff was super friendly but not too much knowledge or the surrounding areas to grab food or entertainment. the A/C was perfect and the king suite with amazing view.

The rooms are beautiful and just as pictured. The beach was perfect and very quiet.

Disappointed in tulum Rooms were clean and cool, ,beach furniture was unkept, dirty and some items broken all along property. Breakfast was fresh and service was great at their restaurant highly recommend tostadas de pescado al pastor. The bad issue first day of our stay the water for shower/ toilet was out for 4 hours, later restored but it happened again the following day too. Don’t think will come...

Id go back for sure. Unfortunately the sargasso was horrible but thats not their fault. The rooms can’t stay cold tho but id still return

We loved Luis ! He was always so kind and helpful.

I love this place! I have stayed here many times over the last 10 years and it’s always my favourite. I always come back! Perfect location! Lots of cafes, restaurants, bars all within walking distance. The beach is 20min by bicycle (5min by car) Large rooms, comfy bed and pillows, clean, beautiful pool area… great food and drink selection. And amazing team!

The wait staff was excellent. We stayed in the jacuzzi garden room…was more like a cold tub. All of downtown Tulum was within walking distance. Good selection of restaurants within a half mile.

Very nit and quint little place. Will definitely stay again

Mixed feelings about this one. Smelly room, breakfast wasn’t good, loud at night. Location is good if you want to be in town

Staff very friendly. Place very clean. Quiet and relaxing atmosphere. Restaurants have great food.

Great Location, Price, Amenities, staff, room! Gladly surprised! I even stayed longer then the planned.

The hotel was nice and clean Staff very friendly Only the problem was sound coming from corridors and other rooms was so loud .

The young lady at the front desk was amazing. The linen should be changed. Breakfast was OK.

Front desk polite people A little bit durty some Parts

Some areas of The hotel are still in under construction and the streets around are the same and there is no parking lot you have to park on the street

It is the second time I visit it and I love it, the service from the girls at the reception and Luca at the pool is great! I definitely recommend it and hope to return soon 😃

The room was spacious and very clean. The staff were lovely and very helpful. Some people have complained about road noise but my room was right at the back and it was totally fine. The pool area was nice for relaxing with comfy chairs. A little away from the main tourist centre (only 10 mins walk) but there's a supermarket, bank etc nearby and there was a small fridge in the room. The breakfast was...

The noise wasn't that bad. The road noise audible during daylight, Saturday night was a little noisy because someone was celebrating their birthday but other than that, can't really complain. Staff friendly and helpful, fixed my plugged shower head right away. Restaurant looks good, room clean, small refrigerator, no odor or bed bugs (others made me congested, molds smells, and/or bed bugs), convenient...

This is a well-run, modest, clean and reasonably-priced small hotel not far from the main street of Tulum. My wife and I had a very pleasant stay here overall. Though one needs a taxi to get to the beach, its only about a ten to fifteen minute walk into the heart of the town. You might find automobile and truck noise an issue at night, and the view is nothing to write home about, but the hotel staff...

Really enjoyed our stay at this hotel. Myself and my boyfriend stayed here for 6 nights and were delighted with our choice. This hotel is well and truly a 5 star experience. The staff were great thank you to Jose who we checked in with and made us feel comfortable. Our room was cleaned daily providing fresh clean towels everyday too. The room had fabulous air conditioning and a fan. The location of...

Great staff, rooms were great. I really like all the amenities they provided such as free bikes, breakfast, air conditioning and refrigerator. The location was convenient to a large supermarket, banks, shops and many restaurants.

Very good service. Breakfast included in the price.. excellent attention from the workers.. very good place to relax.

It's worth coming just for the surroundings: nature, beautiful beaches, a clean, well-maintained facility, and beautiful views. The downside was the very unpleasant smell coming from the cottages, making it difficult to sleep. The biggest problem was the restaurant and the service, especially one waiter who made a fuss about our tip being too low. It was stressful! This kind of behavior ruins the overall...

This is a paradise on Earth. Rustic, eco cabanas by the sea, no noise, no fuzz, just the beauty of the jungle and ocean waves at your front door.

The room was amazing and just steps from the water. Miguel and the crew at the restaurant took amazing care of us and prepared some of the best meals we had on our trip. We could not have asked for a better place to relax at the end of our vacation.

Staff was very friendly and helpful. Room was clean and comfortable.

My kids and I had a great time. I don’t like that we had to pay to re- enter the property after every departure. I also hated that the national guard pulled guns on us upon re-entry every time.

The property was incredible, the views were gorgeous and the staff were kind and accommodating. I couldn’t have had a better place to stay 🙏

Room was clean staffs were friendly

Loved it ♥️♥️♥️♥️

Overall pretty good. It is a family owned small hotel. It is very quiet and comfortable. It is not fancy, but pretty sweet. The people working there are very nice. I have no complain and enjoyed my one-night stay there. The only issue is that the hotel is difficult to find. I walked by it twice and didn't see the entrance. The google location is correct, but the door is so easy to miss. It is a hidden...

Amazing place to stay. The owner and staff are so friendly. Walkable distance to restaurants and grocery stores. Starbucks is a 5 minute walk away. 15 minute walk to the central bus station. Loved it, will stay again! Free water at the front desk and complimentary coffee is available from 9:30am-11 Highly recommend

My only issue was that there was no signage and I arrived on New Year's Eve and there was no attendant. There, as in most of Mexico, was no number on the outside of the building so there was no way to confirm I was at the correct place. There was also a sign on the door directing you to enter on another street which also had no signage. Eventually i knocked loudly and the staff person came to the rescue...

It was nice having a pool and a refrigerator. The air conditioner didn't cool our room to the degree we set it. A gym on the next street plays loud music in the morning. Although the staff is pleasant and most speak English, sometimes no one is around and the water is often empty. Even so, I still would stay there again as the place is in a good location at the edge of town, the price is good, and...

Room was nice and in a very quaint and peaceful environment. Short ride to town or beach. Can be walkable at 1.5 miles each way

Great boutique hotel. It gives chill, low key vibes. Nothing that’s too much but is such a great find! The staff was super helpful. I booked the massage and yoga instructor to come to the hotel during my stay and it was amazing!

Great stay Great small hotel. Friendly staff who are very helpful. Bed was super comfortable. Great stay overall

Great place Great little hotel with excellent staff. Everyone was very friendly, easy to check in and check out. It seemed like I was staying with family. Great place.

Excellent quiet hotel with clean pool

Great hotel to stay with family or friends The location is privilege, the service since you arrive is excellent , rooms and common areas are really nice It’s a great option to rest and have a good time I will definitely return for my next trip to Tulum

My wife and I stayed for the weekend during our time at Na’atik Language and Culture Institute in Felipe Carrillo Puerto. The staff at the hotel was friendly and welcoming. We also appreciated their patience with our Spanish. The restaurant on the property is right on the beach and we ended up having most of our meals there. We did two trips with Mexidivers whose office in on the hotel property...

Nice spot right on the beach. But the sea grass and the loud music (neither the fault of the hotel) made our tropical beach vacation a bit of a disappointment.

Overall atmosphere was excellent for a restful, fun filled vacation. Everything was clean, quiet, relaxing, rustic as a tropical island beach should be. Access to and from Tulum Airport, Maya Tren, ADO shuttle buses, the Jaguar Park, ruins, beaches, cenotes, and town center were very convenient. Every member of the staff at the restaurant, front desk, and room cleaning were very friendly and polite...

A lovely hotel all round. Good position for shops, beach, ATM etc. Very nice bungalow on the beach (especially after free upgrade), excellent service staff. This hotel was a real 'find' and very good value for money. Note though we did not use the pool as it was less accessible to our room.

We loved everything here. The owner is absolutely amazing and on site great place for a quiet romantic getaway.

Amazing huge room upstairs accross the street with ocean views from all windows! Very romantic and cool. Fabulous vibe. Danial at the front is so personable and helpful. He helped us plan everything The restaurant is yummy with views that go on forever. Overall lovely experience.

Very relaxing and comfortable room. Very close to everything. And only a 10 minute walk from the ADO..

Very clean rooms, good location 20 minutes from the beaches, you can rent a bike at the hotel, and in the center of Tulum, you can walk

Very close to excellent restaurants and the shopping area. Clean and friendly.

Great hotel. Two blocks off the Main Street which helped with noise. One block from the public shuttles to the beach. Rooms super clean and front desk staff was awesome

My stay here was excellent! The amenities and breakfast were great. Staff was super kind and helpful and the room was comfortable and pretty. I’d come back any time.

The property is conveniently located in the central area of Tulum city, close to the Avenue Tulum. It was always clean, breakfast was simple but good, and everyone was very nice, welcoming and helpful. We rented bikes from the reception, that was super easy. And with the bikes you can go to the ruins and the national park with the public beach area. The hotel is very basic, so don't expect any luxury...

it is 20 mins walk away from the Maya Ruins, we didnt chekc that in the first day. And there are free electric busses that take you the ruins in less than 10 minutes

This is an amazing place to stay. I would stay again for sure. Very nice beach and you can take the electric car to go to the ruins. The only thing to keep in mind is that getting in and out of the hotel requires ordering a taxi from the hotel since they don't let anyone in and out of the park where the hotel is located. Very friendly staff and the room is very well equipped.

Beautiful beach, very nice staff, comfortable room.

We had a very nice time at El Paraiso Hotel de Tulum. It was located on a beautiful beach – although be aware of the season, lots of seaweed. So I don’t know if it’s just in the summer or what, but there was a lot of it. But once you stepped over the seaweed, the water was really pretty. The service was great-they answered all my questions and were able to recommend a snorkeling and cenote tour. Bring...

The pool pictured for the property is a private pool and not the main one available. Breakfast was good but the restaurant closes very early in the evening. The staff was very kind.

The staff was very friendly and attentive. The restaurant onsite did not stay open very late so we had to get dinner offsite quite often.

Very comfortable room with included items in fridge. Ceviche was delicious, margaritas were good, and I charged my car overnight. Very pretty view overlooking the ocean right on the beach. Packed a sandwich for my early tour. Staff was excellent!

Im so happy we stayed here. Everything is on point, I couldn't ask for more. Also the staff was absolutley amazing ❤️

Great stay with really friendly and helpful staff. We were warned of the music beforehand that plays into the night hours. We traveled with our infant and toddler who did not mind the background beats and slept soundly regardless. Cribs were provided for both kiddos. It was a really lovely time.

Property was very beautiful. Cribs were provided for my toddler and infant. We were warned that we were next to a club, but we and the kids didn't really mind the background beats. Gabriel was very helpful with all our things for all of our outings (...you can imagine with two young kids, the amount of gear we travel with.) Two dogs on the premises were very calm and gentle, and my toddler loved seeing...

I stayed at Hotel Los Arrecifes this past weekend and I have to say I thoroughly enjoyed my stay. We booked transportation through the hotel by simply sending them a message on this app and Gabriel promptly responded. Gabriel personally greeted us when we arrived and made sure we had everything we needed and wanted. Our balcony room was beautiful and clean. The best part is we didn’t need any cab...

Had a fantastic weekend, the hotel is super nice, the staff are very friendly and helpful, the room is clean and comfortable, and the food was amazing. The atmosphere of the place is very peaceful, the beach is clean, it's very pleasant to unwind and relax. We're leaving feeling rejuvenated and filled with positive energy.

The staff are great, top of the line service. Great amenities,Great food and everything is very. Will stay there again in my next tulum vacation

Last year there was yoga, Ice Bath included and this year we paid! I went back for the experience. Two negative points are the shower and salt water and breakfast starts at 8:00 if you wake up early like me there is no coffee to serve really they only serve it at 8:01. But the staff who serve on the beach are kind the cleaning is good and the second time I loved it the first time this time there were...

My husband and I absolutely loved our stay at hotel panamera! The pool was stunning and the beach was beautiful! The food and service was superb! Especially loved my service with David, was was amazing! Highly recommend hotel panamera for your tulum trip if you are looking for a hotel in the hotel zone!

We absolutely loved our stay at this hotel. The staff was so wondurfull, attention to details all the time, recognized us everyday, always there for us. The only comment I would add, is that the rooms could have a few extra hooks and shelves tor toiletries and to hang our wet bathing suits!!! But that's really the only thing....

Exactly what we were looking for. Lovely boutique hotel with a fantastic beach and excellent staff. Small, quiet, low key. Walkable to shops, spas and restaurants. Could not have been better.

Hotel Panamera is such a gem on Tulum Beach. The design is beautiful—the checkered pool is a total highlight—and the rooms are cozy and stylish. The food is amazing (the tacos are a must-try), and the rooftop bar is perfect for sunsets. I loved the daily yoga and the chill but vibrant vibe. The staff were super friendly and made the stay even better. Honestly, it’s one of the best spots I’ve stayed...