Ana y Jose Tulum Hotel & Spa in Tulum

Great location. Spacious, clean rooms (not ocean view—those rooms are quite small). Friendly staff, but slow service and often inaccurate (food and beverage). Good value.

This was my favorite restaurant in Tulum. What a wonderful place. I can't wait to go back. The service was great. The people were cool. I was so happy. Great food and drinks!

My stay here was VERY enjoyable! The staff was so attentive, kind, respectful, humble, and simply amazing. I was a little nervous traveling alone as a woman, but this place made me feel safe and I loved my time there. The hotel is beautiful, decorated in a modern bohemian theme. I will definitely stay here every time I come to Tulum. Special thanks to Andres, Gener, Hugo, Santos, Abigail, and Guillermo (the wonderful staff).

Had a great time, has a little gym which was a nice surprise, and a little kids play area on the beach. Service was excellent, highly recommend Wiliam our server at breakfast

It was our second visit, and we are still happy to come here. They even remembered us, from last time, which makes you feeling home. Everything is always nice from service thru the people.

Very good service, excellent food, abundant à la carte breakfast, charming staff. Exotic setting under palm trees on the seafront. Very pleasant.

Hotel was clean and well maintained. Service was great from housekeeping to waitstaff. The front desk wasn’t the best at check out but overall great service
Our room was comfortable, clean with a stunning ocean view
The only negative was the quality and value of the food and drinks. We had breakfast, lunch and ordered food at the beach. The quality was middle of the road but at Miami prices. We ended paying $125 for lunch for the two of us and a drink at the beach is $17-18 for unremarkable, water down cocktails. I can go to Miami for those prices and get better quality
It had been 2 years since our last visit to Tulum. I will look for other places in the future. Prices have risen to Miami levels but you still have to endure some of the negatives like lack of street sidewalks, chaotic and extremely congested traffic, poor street lighting, risk of food poisoning, and a hint of insecurity. (We saw a group of fully geared Marine squad including their M16, patrolling the beach. I thought I was in an episode of Seals)
Overall we had a good but not excellent experience that would make me want to go back

We had a wonderful stay at Ana y Jose. The place is beautiful and offers a perfect balance of a boutique hotel and family friendly vibe. The service was impeccable: friendly and accommodating, always going an extra mile. The little kids playground on the beach was a highlight. We also enjoyed the spa very much. We are definitely coming back.