Hotels in Tulum

This is an independent resort, quite a distance from the airport, so it's best to have your own rental car. Dinner requires a reservation, while lunch and breakfast are served buffet style with plenty of options. The sea view rooms offer panoramic ocean views. The waves can be quite strong, so most guests prefer to stay by the swimming pool.

Wonderful place.. top notch service… great food.. amazing hospitality and customer service

Pleasent place to be everything food drinks, rooms

I can’t say enough wonderful things about Hilton Tulum Riviera Maya! Everything has been absolutely perfect—the breathtaking nature, the abundance of wildlife, and the top-notch food and drinks. This is the kind of place we could happily return to again and again.

The hotel's facilities are top-notch, but the restaurant's food is quite mediocre and doesn't match the hotel's caliber. The location is inconvenient; you can only rely on local taxis, which are very expensive, and there's no Uber available. I'd recommend staying in Cancun next time you visit Tulum.

A decent all inclusive hotel with very nice service.

The staff was amazing. Juan helped us and checked in on us throughout the stay which was amazing. His other staff members Alfred was a great server, Alfredo was helpful upon our initial welcome, and Aaron making the night shift smooth. It was clean, smooth, delicious food, kid friendly. Will definitely be returning.

Room was clean and resort staff friendly. Food was good and lots of amenities. The only negative was AC not working at night

Amazing and very friendly staff. Phenomenal food and entertainment. Very clean facilities.

Everyone was so friendly. The room was immaculate and the grounds, restaurants and pool areas were spotless

Excellent resort with so many thing to do, wonderful options for any type of vacation! Highly recommend, would go again.

It was unbelievably great! The concierge staff Yessica, Joseph, Geovanni and Daniel were so helpful. They made our trip awesome by being so helpful and on top of everything! I would hire each of these people at my company ⭐️⭐️⭐️⭐️⭐️

Everything was good at this resort food personal the people in the lobby restaurants bars etc it was amazing

The room was in serious need of updating. The toilet paper holder was falling off of the wall. The mirror had large black streaks down it where the plating came off the back. The toilet would run constantly unless you lifted the lid and made sure that the flappervalve was in place. The lobby had a chair with the fabric hanging down below off the bottom. However, the staff was nice at the hotel. The...

I had an amazing time at Dreams Tulum Resort — the property is beautiful, the vibe is relaxing, and the staff made my stay really special. The rooms and grounds were gorgeous, and I truly enjoyed the overall experience. If I had one small piece of feedback, I’d recommend choosing the restaurants over the buffet — the restaurant food was definitely better in quality and flavor. Other than that, everything...

There was one time the world cafe took a long time to seat me, when the restaurant wasn’t full and I didn’t have much time. That was my only complaint thus far, other than that, maybe more cabs should be available to get from the beach to the gym.

Great place overall. Food 8.5/10 if that food wasn’t too good. Rooms were okay clean but something sure enough bit us up in that bed.

Rooms were clean, a little dated. Restaurants were good & staff at these restaurants were great. However our experience with the staff in the world cafe was hit & miss. The preferred club staff on the beach were amazing — saturnino, Marcos, Laura, Salvador, Guadalupe, all the staff were fabulous

Family of four (including 2 teens) stayed at the Conrad in room 3307 for one week. We had an ocean-view, 2 Queen room and opted for the Ceiba Club. The room was one of the better-sized and laid-out rooms we have enjoyed on vacation. The facilities were fantastic and we enjoyed the activities offered throughout our time here. The gym was never busy and the daily activities we found to be accessible...

Beautiful property and wonderful service. The hot tubs were not heated in multiple areas and the hot tub on our balcony was not working. The food was OK, but not as good as what we have had in comparable resorts in Mexico.

Nice, clean resort. But lines for everything. Paperwork for everything. Grossly overpriced restaurants with medium quality food.

Overall good, but I will not go back to this resort due to limited amenities.

We had a fabulous time. The staff was so cordial and professional. Every restaurant and poolside area was beautifully maintained. Food was superb and prices reasonable for a resort. Daniel the boss of the beach and pool areas was delightful and so helpful and kind. The car service and luggage guys were great and the room stewards were fabulous.

Incredible place, sophisticated architecture and exceptional service! We went with God's children and had a very pleasant time, they loved it! The only downside is the extra costs for food and drinks, which are quite high!

Great hotel! Good service but expensive restaurants, Chicago downtown prices!

Beautiful resort and the staff was amazing! Ivan, Bill, Ramon and the rest of the staff made our stay so relaxing. Gracias por todo!

Very much enjoyed my stay at Be tulum. Staff was attentive and polite, rooms were as shown very spacious and secluded. Area around resort was safe and walkable to several other properties as well as eating shopping and convenience store.

It’s a nice hotel with beautiful rooms, but I don’t think it should be rated as a 5-star property. They lacked some basic amenities that most hotels provide, such as slippers, and we had to ask for toothbrushes and toothpaste twice before receiving them. Except for Aylin, I didn’t find the other staff to be well-trained or particularly pleasant. They have two nice outdoor pools, but the water is so...

This hotel was outstanding. The service was five stars all the way around really enjoyed my time there very relaxing and private. It was everything I wanted will definitely be returning.

stayed at this hotel in Tulum and had an unforgettable experience. The location is absolutely stunning, surrounded by nature and right on a beautiful stretch of beach, perfect for a quiet morning walk or watching the sunset. The food was amazing as well, breakfast, lunch, and dinner were all impressive, generous, and full of fresh local flavors. The staff were incredibly kind and attentive, always...

Good service. Problem with the music at night when there's a party at the hotel.

It’s not worth 1k per night. Decor is nice but nothing is happening. The morning activities are always booked so you can never join a pilates class. There was no events except once on a thursday DJ. A lot of families with young kids. Breakfast is included but water is not you always need to pay for water, there is no tap water which doesn’t make sense. Room is nice but a lot of mosquitoes and the spray...

A Truly Restorative Stay — Our Home Away From Home This was our second time staying here, and we would absolutely return again. From the moment we arrived, it felt like coming home. It’s the perfect place to recharge. We were welcomed with a delicious, health-conscious drink that set the tone for the rest of our stay. The front-desk staff were warm, attentive, and genuinely kind. The rooms are beautiful...

Inadequate lighting in bedroom No coffee facilities in bedroom Erratic hot water Very limited choice of menus for the included breakfast. A pimple granola and fruit was a chargeable extra Very high drinks prices. $25 for a glass of house wine Very hard to find one’s way around the property with very little signage $300 charge for taxi to Cancun However: Beautiful jungle setting Incredible beach (but...

Very good vibe, good location, lovely rooms. Excellent stay.

This hotel has a really great vibe. The staff are very nice. They offer free yoga classes and bowl therapy. There's a seaside restaurant. Sitting by the sea with a cold drink and enjoying the breeze is so relaxing 😌. The only downside is that taxis are quite expensive in Tulum (you can't use Uber; it's monopolized by one company).

The staff at Kore were amazing! Came during off season and it was HUMID the hotel had great AC in rooms the pool was always clean and again the staff were so kind. Only complaint was due to off season the hotels menu was so limited!

It’s less people so enjoy the quiet. You will have the pool to yourself and the restaurants too. That comes with its own issues, less variety in some instances. But the bigger pla

This place was cool 15 years ago, and hasn’t been updated. Our room seemed like it was falling apart, cracked walls, stained sheets and robes. Food was overly processed, drinks were bottom shelf. The pictures made it seem way cooler than it was. The bikes were rusted and falling apart, totally unsafe to ride.

So I enjoyed our stay with kore everyone was very nice to us helped us with everything we needed. The staff was really friendly I walked into the kitchen at close and was going to get food somewhere else but they sat me and my fiancée down and made us a Togo dinner and don’t be afraid of renting a scooter and exploring tulum it’s very safe just be respectful

Only one dinning option, the staff is nice but not helpful (our phone didn’t work and nobody ever came to fix it) there are worn down areas, but it was very quiet and we did love that

The staff was helpful, but we didn’t appreciate the dinner staff directly asking for a tip - it felt unprofessional and made us uncomfortable. The property clearly had a lot of money put into it initially, but unfortunately, maintenance seems almost non-existent or at best, minimal. Every treadmill in the gym is broken, and some other machines barely function—again, a clear lack of upkeep. All four...

This hotel is far from the beach and definitely showing its age. Not a large property n has seen better days. Still, the staff try their best, are friendly and really the saving grace of the property. Breakfast variety is somewhat limited

The room was excellent, exceeding our expectations, and the restaurant was delicious. The only downside was the abundance of mosquitoes, probably due to the rainy season. We were grateful to the front desk for providing mosquito repellent.

Meh, very comfortable bed, nice TV, good air conditioning and nice room. On the other hand, apart from the restaurant, no service, no housekeeping after 8:00 p.m., no one there in case of breakdown. Our sink was clogged and the manager had to try to unclog it because no one else was there. There are lots of mosquitoes and flies that bite around the pool.

Lovely place and super close to the heart of the Tulum! I'd recommend everyone to stay here. breakfast is also wonderful.

The room facilities are good, the bed is big, you can also borrow bicycles for free, the business center service is also very good, the overall experience is very good👍

Great stay and great front desk, will definitely be back

I liked the convenience ans friendly staff. The plumbing needs attention. There is no parking past 8pm.

Service was very good, 24 hours a day. Very attentive, they took care of every detail in the room, everything we needed and when we asked. Located on the city's main avenue, very easy access, also safe. Neighborhood markets very close to the hotel. When we stayed it was being frequented by families.

Village location good if you use crowded collectivo (group taxi/van). Absolutely no services and we were even locked out during the day time. Wasp nest on our door. Cockroach and cigarette butts in lobby. No water pressure. They never cleaned the sheets, trash or towels the whole week. But cheap and a local experience for stories when back home.

They have no control over the TV and the air conditioner is only set to one temperature and you can't change it either; there was no control over the unit.

The bathroom had a strong smell like urine. The gentleman in charge was not kind at all. He was somewhat rude, and would take his time to accommodate our needs.

TV signal Generally good for the price, however I think a good TV signal would make it much better.

Incredible experience through and through.

Such a great place and location to enjoy the quiet side of Tulum beach and venture off to the party if desired. Food and drinks were great, service was great and the facilities were great.

Stayed in Room 1 which was gorgeous. The staff was very friendly and the breakfast was solid. Be aware that the walls are VERY thin and this is NOT a party place.

Service was impeccable! Will be returning to this property for sure!

Dear La Valise Team, We were very much looking forward to our stay at your beautiful property, and while we truly appreciated the unique design and overall atmosphere, I wanted to share a few disappointments that impacted our experience. We had booked the suite with the rolling bed, and checked in around 4:00–4:30 PM, hoping to unwind and take a few photos before our 7:30 PM dinner reservation. Unfortunately...

Staff was great :) we were able to walk and ride the bikes that were provided to go to various spots around the hotel!

Clean and beautiful room, staff was great, overall clean hotel. The restaurant onsite was good. The beach was nice. Overall great place to stay

Gorgeous, well appointed rooms. Incredible, professional, helpful staff We booked three rooms and stayed four nights I wish we could add more stars. We will be back again and again

Room was very clean and spacious. Great shower! Every night the staff close the curtains and leave a little dessert which is a nice touch. My only feedback is the beach needs more umbrellas for shade and sometimes the sulphur smell on the beach is quite strong. Staff are kind and helpful.

I had an amazing stay at Tago Hotel! The staff was incredibly attentive, especially Andrea, who answered all my questions in English since I don’t speak Spanish. She truly made everything easy and welcoming. The food at Tago was delicious, and the nightly dessert delivered to our room was such a special touch—we looked forward to it every evening. The restaurant that’s part of Tago, right on the beach...

This was our first trip to tulum, and without a doubt, if we return, we are going to tago tulum again! The hotel is absolutely gorgeous, it is calm and peaceful, the rooms are stunning, very clean, and can't forget the staff too! - they are all so welcoming, attentive, friendly and helpful. We ended up staying for dinner and breakfast way more times than expected because we loved the vibes, the service...

We loved the hotel and the room very beautiful bathroom and private pool. The customer service from the hotel was extremely poor, they tried to make us pay 500 pesos per day for bikes when next door they were 200. We feel like they didn’t care and all they wanted was our money. Very dissapointed by the hotel staff and service and for the price we paid we expected so much more.

The hotel’s location is beachfront, which is perfect for travelers. The room is well-ventilated. The only problem is the parking logistics.

The entrance in the hotel is the most strange entrance that I ever seen. They provide a QR code that suposed to unlock the door and an acces turnistle. This doesn’t work at all.

Pros - Beautiful property with rooms that look like treehouses, right on beautiful sandy beach with private area with sun loungers. Rooms were clean and spacious, good WiFi and free offsite parking. Execellent property in terms of looks. Cons - While the looks were great, we were not satisfied with the stay. Although the staff was lovely, there was a severe shortage of them, all around the property...

Hotel staff was friendly and accommodating, hotel is very unique right on the beach, breakfast and juices are wonderful. Check in process needs improvement.

Our room was great, but some amenities could be improved upon like having a coffee maker, clothing iron, and blow dryer inside the room. The staff was great, however having more personnel on site would make the manager’s job a lot more simpler. The hotel restaurant was also overpriced for the quality of food received.

Hotel is location is perfect, with beech front access, with plenty of bars & restaurants within walking distance. Room was good with a very cold plunge pool & separate seating area to relax. Unfortunately due to shortage of staff, bars located by pools were not open, therefore no ability to get drinks or food there which was a bit disappointing. The hotel is looking a bit tired & could do with some...

My husband and I celebrated our honeymoon at Papaya Playa and the experience blew us away. The staff’s service was exceptional and they made us feel right at home. Specifically, I would like to mention Santos, who went above and beyond to make our stay special. The property is quiet and tranquil, and the party on Saturday was the best time I’ve ever had! 10/10 would recommend

Everything was amazing! It was the best of both worlds being able to walk in the Mayan jungle on property but also being right on the beach. Property is absolutely gorgeous, multiple pools overlooking the beach, great service. Jay ass super helpful during our stay!

Cool room, great views, calm vibes. Staff is some of the best I have experienced!!

Rooms were super clean and vibes. All the staff was super nice

We had a great stay at PPP! Super relaxing, great service, food, and location. We took a morning yoga class as well, which was very pleasant. All the staff were super kind and made our stay feel really special. We had a jungle casita with a rooftop pool. The rooftop pool was a great decision, I was in it every morning and night while we were there. We were nested slightly in the jungle, a perfect distance...

We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start...

Read if you want a detailed and honest review! If you’re planning a trip to Tulum, MIA Resort is an amazing place to stay The design and detail of the resort is breathtaking, especially if you love taking photos. Soooooo many photo opportunities! The rooms are stylish, spacious, and very comfortable, and the customer service is top tier. The customer service deserves a paragraph of its own. I don...

I cannot say enough wonderful things about this hotel resort in Tulum and, most importantly, its incredible staff and management team. During our stay, my son unfortunately became very sick with food poisoning from something he ate outside of the hotel. It was a stressful situation made even more challenging because I am currently in the United States and not physically in Tulum with him. As soon...

Great place for some rest and relaxation. Overall it was a very good experience. One of the highlights was Gisele as a host. She was very attentive, helped with everything i needed, and made the stay wonderful! Thank you Gisele. It is a combo of a beach club and resort. You have the option to be close to the music and the option to relax in peace.

I cannot say enough wonderful things about this hotel resort in Tulum and, most importantly, its incredible staff and management team. During our stay, my son unfortunately became very sick with food poisoning from something he ate outside of the hotel. It was a stressful situation made even more challenging because I am currently in the United States and not physically in Tulum with him. As soon...

Great place for some rest and relaxation. Overall it was a very good experience. One of the highlights was Gisele as a host. She was very attentive, helped with everything i needed, and made the stay wonderful! Thank you Gisele. It is a combo of a beach club and resort. You have the option to be close to the music and the option to relax in peace.

The staff were so friendly and helpful. Lovely accommodations. Great breakfasts. Enjoyed the morning yoga and the beachfront.

The service is good, but the location is terrible. You can't relax because you're right next to a nightclub called Arena, and on the other side is Papaya Playa. You also can't use the sea because it's full of sargassum and rocks. During our stay, there weren't many of the food and drinks listed on the menu. If you want a rave, it's a good place; if you want to relax, it's not.

Hidden paradise in the jungle . So relaxing good food . Thankyou Alexis -Arturo- Diego for the amazing food experience.

Wished we stayed here longer than the last spot we stayed at. This place is a getaway from the hustle and bustle. The staff are great and accommodating in every way. This place is heaven on earth!

I had a wonderful experience and the service was above and beyond. Every staff were absolutely amazing. Special Thanks to Hannibal in the front desk and Andres for the breath work and sound journey experience. This is my 3rd Habitas experience and I will continue to support this company. 

Rooms were clean and people were very friendly. Very relaxing place just we weren’t able to enjoy it due to construction next door, ( I know they can’t control that but would've been nice to have known in advance), Food was ok, just very limited small menu and not available certain items.

Bravo! What makes Habitas special is the staff. Warm, welcoming, and accommodating on every level. Bravo!

Great location. Spacious, clean rooms (not ocean view—those rooms are quite small). Friendly staff, but slow service and often inaccurate (food and beverage). Good value.

Had a great time, has a little gym which was a nice surprise, and a little kids play area on the beach. Service was excellent, highly recommend Wiliam our server at breakfast

It was our second visit, and we are still happy to come here. They even remembered us, from last time, which makes you feeling home. Everything is always nice from service thru the people.

Very good service, excellent food, abundant à la carte breakfast, charming staff. Exotic setting under palm trees on the seafront. Very pleasant.

Hotel was clean and well maintained. Service was great from housekeeping to waitstaff. The front desk wasn’t the best at check out but overall great service Our room was comfortable, clean with a stunning ocean view The only negative was the quality and value of the food and drinks. We had breakfast, lunch and ordered food at the beach. The quality was middle of the road but at Miami prices. We ended...

We had a wonderful stay at Ana y Jose. The place is beautiful and offers a perfect balance of a boutique hotel and family friendly vibe. The service was impeccable: friendly and accommodating, always going an extra mile. The little kids playground on the beach was a highlight. We also enjoyed the spa very much. We are definitely coming back.

Positive points: The location is magnificent, the beach is very well maintained and very clean despite some sargassum seaweed which the staff works to clean every day, the staff is lovely and very helpful, and the buffet is very good, clean, and varied. Negative points: The sewage smell in the rooms, the outdated bathroom, problems with hot water and pressure, insufficient and very worn beach furniture

I'm updating this page for those who, like me, might be trying to identify the hotel on the map. After searching for a human-scale resort in the Tulum area, and wanting to avoid the "mega-resort nightclubs" that are so prevalent there, we opted for this club without much information. It turns out the hotel changed management sometime in 2023 and was recently taken over by Fram to become a new Framissima...

Excelent service, excelent food!

We where there Nov.23 /17 . We loved it good value,good food ,good beach,verry friendly stuff. And great massage by Ignacio. Simple but very clean rooms

Quirky and welcoming resort with good all inclusive options. The two bars close early, (one at 10pm and one at midnight) so if you're looking for a late night party place, this isn't it. The food is all very good & the staff are friendly and helpful. Overall we've had a great experience and would recommend to our friends and family!

Their beach is quite and nice. They can improve in cleaning issues. The have a weak wifi only in the lobby.

Best experience, I had an amazing room, the guy at the front desk gave me a better room wen I didnt like my first room .. honestly this place is a dream tree house love the bath tubs, loved everything about tulum including this place

This hotel is absolutely beautiful very peaceful and serene design. The food was amazing and the staff were nice and helpful. The only negative I would have to say is that it’s a very loud hotel. There is music that starts at 10:30 AM into the evening from not only the hotel, but the neighboring hotels. There isn’t a mention of a bar in the listing, but the restaurant does play loud music nightly so...

I absolutely love this hotel. It was one of a kind the most unique experience. The hotel was stunning. We fell in love. I definitely can’t think Fidel, Ismael and the crew at The Beach club. They made our trip beyond memorable. I love them so much. I wish I could send them letters every so often to keep in touch! They were awesome ppl with outstanding customer service !!

This jungle chic hotel, with its many quaint seating pods on the rooftops, made our stay very interesting. There were only two negatives to note. The music from the neighbouring hotel was far too loud during both the day and the evening. Unfortunately, the staff at Kanan increased the volume of their speakers to counteract the noise from next door, which only made the situation worse. Additionally...

Stunning property. So unusual we are still wondering how they made that treehouse

Lovely, except for the insufferable noise from the beach club next door during the day. The rooms were spacious and clean. The air conditioning was great. There were these really cool, large swings on our balcony. Ample drinking water was provided in the room. The staff was very sweet and kind. It is unclear to me how anybody could relax and enjoy the room or swing or the sound of the waves with...

Beautiful hotel! It’s literally on the beach. All the floors are sand except the rooms and the lobby area. All the rooms have a view of the beach and easy access to the beach. I went for my bday and they decorated my bed to wish me a Happy Birthday. They also had a bottle of champagne for me to enjoy. They have turn down service which will light a diffuser so you end your day a relaxing and wonderful...

my girlfriend and i had the best time ever. it was so nice and so accommodating. we will be back

The Beach Tulum Hotel is fantastic, it is super clean, the staff is absolutely superb and they go out of their way to help you. The amenities are superb with daily Yoga, and great services such as Hydrotherapy and Massage. Their steam room, dry suana, and hot and cold plunge pools are fantastic, and they give you one complimentary Hydrotherapy session. They even gave me another Hydrotherapy session...

The staff at the resort were excellent , as was the food . The spa was nice but way over priced . The whole place of Tulum was way overpriced and dirty streets . 10k a week for a room - I could have lived 10x better in Cancun or any other island in the Caribbean . Also we got robbed by the police . That was the last straw and we left early

5 day getaway, excellent service. Staff is friendly and accommodating.

Loved the staff and property itself. Our room and conditions were amazing. Only downside was the seaweed issue on the beach front - other wise beautiful stay.

loved this place! if you're looking for the perfect CENTRAL location that is literally right in the hot spot for food and energy, but there's no beach club which can be Seriously loud and overwhelming on the beach, the pool and the sleep= then try this place. no beach club, great restaurant and awesome people. good pool too! also the Beach chairs are somehow plentiful enough that. you dont have to...

Great view, fantastic breakfast

The staff were all amazing, so welcoming, friendly and helpful. The room was great with very comfy beds, cleaned daily. Food at both restaurants was excellent and the location on the beach was perfect for a relaxing beach holiday but you do need transport to go into town.

Everything was amazing for our girls weekend. It is perfect oasis to retreat from the busy and bustling beach restaurants and bars. We loved it! The service was amazing and every little detail was considered. And the breakfast! Wow, the best!!

Everything was great, the staff treatment, room service, great breakfast. Sargaso was a shame.....but, it is what it is.

We had such an amazing stay at this boutique hotel! Super cute vibe, super clean, and the staff was incredibly friendly and helpful. Even though the ocean wasn’t great because of the sargassum, we still had a wonderful time in Tulum. I’d definitely recommend visiting between October and March for better beach conditions. We didn’t rent a car, but the hotel arranged all our transportation, which made...