La Zebra Tulum - a Small Luxury Hotel in Tulum

This is a review of La Zebra Beach Club. (I've included the info we were provided with our reservation at the bottom of the review)

We made an online reservation and paid 1,400 pesos per person, which included a 1,300-peso food and drink credit. We expected to spend more than our drink and food credit and brought extra money for our day. Upon arrival, we were given a cabana and three menus: breakfast, bar snacks, and drinks. When we asked for a lunch menu, we were told we already had it, but we were hoping for something more substantial than ceviche or tacos — for example, a burger. Eventually, we were brought a restaurant menu that included burgers, which we ordered and enjoyed.

Service was extremely slow. There appeared to be only 2 servers for the big area. Later, when we asked how to use our remaining credit at the other restaurant area (Mediterranean), we were told the credit could only be used on the side where we were seated. This was confusing because that restriction was not stated in our reservation details. As a result, we left with about 700 pesos in unused credit. I went to the other side before leaving to ask if we could still apply it, but I was told it was too late — even though it wasn’t yet 6pm.

I then asked guest services how to file a complaint, and the staff member took out his phone and appeared to take a photo of us (he held the phone low, but the flash went off). That was extremely unsettling.

Unfortunately, based on this experience, I would not recommend this beach club.
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With your reservations, you will have access to a dedicated Day Bed / Cabana for 2, ideal for relaxing beachside in comfort.

Your Reservation Includes

Beachside sunbed
Full access to La Zebra hotel facilities, including:
Restrooms & showers
Rooftop pool
Rooftop areas
Access to two on-site restaurants featuring Mexican and Mediterranean cuisine
Sports Bar
$1300 MX per person in food and beverage credit.
Discounted Wellness & fitness classes (schedule varies)
SPA services available
Beach games and activities
Children’s play area & jungle gym
• Complimentary parking

Food despite being very overpriced was exceptional, grounds were great but service was absolutely atrocious. Would not see myself going back.

We did not take anything from our bar but got accused (by Adriana) of having taken bottled water when checking out which we really did not appreciate. Also we got a room in the annex building which we did not understand we would get when booking the room. It was across the street away from the beach with no view at all. We had to pay to change room