President Resort Hotel in Chisinau

Very disappointing. We booked 4 nights and left after the first. The room was not clean. The bath has a fancy system that didn’t work (and the women in the reception told me it is like that in all their rooms.
Breakfast was the worst. The verity was very limited. Bread was uneatable and when we asked to make a toast out of it, they said they can’t. Eggs were cold, and after we complained they warmed them in a microwave (who eared about a sunny side up rewarmed ?).
When I asked to speak with a manager they told me he is not working that day, and agreed to cancel the rest of the days without charge (they did charge the day we stayed in).

Terrible experience. The rooms were in poor condition, the beds were extremely uncomfortable, and the pillows were so flat they were barely noticeable. I honestly can’t remember ever staying in a hotel this bad. Very disappointing overall

We booked two rooms through Trip.com, but upon arrival, they gave us a different room than the one in the Trip.com booking.
We complained, but there was an agency between Trip.com and the hotel, and they said that the Trip.com information was wrong.
I was speechless. (I think Trip.com was largely at fault)

We talked to the agency and resolved the issue. They separated one room into twin rooms with attached beds. They also changed the other room to the room in the photo that was originally booked.
But this is not the problem. The color of the shower water was a bit strange, but I didn't notice because the water in the bathroom didn't drain. When I went outside, there was rust stains on the floor of the bathtub. Wow, I'm going crazy.

When I turned on the cold water, the disinfectant came out cloudy. It was the worst.
The worst. I will never go to this hotel again.

I think Trip.com is introducing this hotel as a 5-star hotel, and there are many problems with how they communicated with the middleman.

I am a Trip.com Diamond and have been disappointed so much lately that I am thinking about going back to **********. The prices seem to be the same and if you collect 10 coupons there, you get a 10th of the average price back. Thinking about it and calculating, I think it is much better than Trip.com rewards. Trip.com, please come to your senses. Finding new customers is important, but please treat your current members well.

This is not 5 stars hotel, not even close! Or it is some "Soviet Union" 5 stars, without appropriate service. No concierge at arrival, even no person to open the door and help with the suitcases. Everything is old and "been used", and service is very poor. The restaurant - it's a separate question, the staff is not trained, they are hiding from the guests, to bring coffee they, provably, go to Columbia! For room service, they messed our order, and instead of apologies, thev tried to convince me that it was my order. They didn't bring any satl or pepper, when we asked- they say OK and still didn't bring anything. The quality of food is also doubtful, not very tasty. What is good - the size of the room (about 25 m2), and the pool is not bad.