Spa & Wellness Hotel Diament Ustroń in Ustron
✅ Friendly and professional staff providing warm and helpful service as noted by several guests ✅ Clean rooms with spacious options like the Panorama Apartment featuring balconies and good views ✅ Varied and tasty breakfast buffet praised for Polish specialties and fresh ingredients ✅ Family-friendly facilities including a kids’ playground and animation for children ✅ Well-maintained wellness centre with sauna, massage services, and a swimming pool ❌ Wellness area and jacuzzi are small and often crowded, limiting usage ❌ Parking requires an extra fee and does not guarantee a space, which some guests found inconvenient ❌ Some rooms have separate twin mattresses instead of a double bed, which was uncomfortable for some ❌ A few guests reported minor maintenance issues like creaking stairs, small bathrooms, and occasional insect sightings ❌ Limited English proficiency among some staff members was noted as a communication challenge
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Description
Spa & Wellness Hotel Diament Ustroń is a four-star hotel located in Ustroń, Poland, offering a variety of room types including Standard Double rooms, Superior Family Quadruple rooms, Panorama Double rooms, Family Triple rooms, and Panorama Apartments. The hotel provides numerous amenities such as a spa and wellness centre, sauna, massage services, a swimming pool, and family-friendly facilities including a children’s playground and kids’ playroom. Guests can enjoy a restaurant and bar on-site, free WiFi, and free bike rentals. The hotel emphasizes family stays but also accommodates couples and business travelers with meeting facilities and a business centre. Cleanliness and service receive high marks, with particular praise for the friendly, helpful staff and varied breakfast buffet. However, some guests note that the wellness area and pool can be small and crowded. Parking is available but with an extra fee, and pets are not allowed. The hotel’s rooms vary in size and comfort, with some guests mentioning minor issues such as small bathrooms or separate twin mattresses in double rooms.
Location
Located in Ustroń at Zdrojowa 3/1, Spa & Wellness Hotel Diament Ustroń sits just 701 meters from the Ustroń Museum named after Jan Jarocki, a regional museum showcasing local history and culture. The hotel is close to Restaurant RESTAURACJA ATMOSFERA, only 38 meters away, offering convenient dining options nearby. The hotel’s terrace provides magnificent views of the surrounding landscape. Its position in the town allows easy access to skiing activities, as well as local attractions, making it suitable for both leisure and active guests.
Tips
- Book your parking space in advance if driving, as spots are limited and charged separately.
- If you prefer a double bed rather than two single mattresses pushed together, specify your preference when booking.
- For quieter stays, consider that the hotel is popular with families and children, which can mean noise throughout the day.
- Take advantage of the bike rentals to explore the local area since the hotel is near interesting sites like the Ustroń Museum.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, extra beds can be added. Crib policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Buffet [Sat - Sun] 07:30-11:00 Open
[Mon - Fri] 07:30-10:30 Open Additional breakfast fees are not included in the total and need to be paid at the property. - Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: AmericanExpress, DinersClub, MasterCard, Visa
- Check in time: 16:00. Check out time: 11:00.
Services and facilities
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Heating
- Newspapers
- Ticket assistance
- Gift shop
- Garden
- Terrace
- All Spaces Non-Smoking (public and private)
- Bridal suite
- Non-smoking rooms
- Room service
- Family room
- VIP room amenities
- Accessibility features
- Ironing
- Laundry
- Safe-deposit box
- Shoe shine
- Luggage storage
- Bar
- Breakfast
- Breakfast in the room
- Restaurant
- Bottled water
- Free Wi-Fi
- English
- Polish
- Tour assistance
- Free bicycle rental
- Library
- Barbecue grill(s)
- Billiards
- Mini golf
- Picnic area
- Barbeque
- Sun Deck
- Ping-Pong
- Parking
- Spa tub
- Beach facilities
- Business center
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Yoga
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- Playroom
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Family/Kid Friendly
- Kids' TV Networks
- Ski storage
- Skiing
- Pets Not Allowed
Street view
Video: SPA & Wellness Hotel Diament****, wesele Ustroń - poleca Gdziewesele.pl
Map
Reviews
However, we booked as a couple to go skiing nearby, not to spend the time with kids there. If your focus is to have a calm and quiet visit, I wouldn't recommend, because there are kids screaming and running since early hours to late night. This was fine for us and we understood that this is the focus of the hotel, but it might not be for everyone.
As for the facilities, we were happy with our three star room, everything was in worki g order. It the most modern and not freshly renovated, but clean, so what spacious and provided what we needed. View was also nice.
Food was great in my opinion, buffet replenished well into the closing time.
The pool area, albeit smallish, was sufficient. People did not overcrowd it much, we could swim and use both the jacuzzi and sauna. I appreciate the true Finnish style sauna which went up to 102 C.
Parking was also allright in my opinion, even with a fullish hotel. There are spots from which you have to reverse, some spots might require more skilled driver, but I didn't have trouble parking in the evenings.
Staff is also warm and welcoming.
The biggest negative is the lack of English from the staff though. I am Czech and we made things work by communicating in our languages, however I tried English initially, since I can understand and express myself better than in Polish.
We had to change our room as we found a cockroach walking on the furniture towards a plate with food. In the next room we found spiders and the sink was cracked. The food and its variety at the breakfast refers to a 3 star hotel. A plus for kids animators
A hotel very nice, comfortable, awesome view, clean, well maintained.
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Frequently asked questions about Spa & Wellness Hotel Diament Ustroń
What types of rooms does Spa & Wellness Hotel Diament Ustroń offer?
The hotel offers Standard Double rooms, Superior Family Quadruple rooms, Panorama Double rooms, Family Triple rooms, and Panorama Apartments.
Is parking included in the room rate at this hotel?
Parking is available at the hotel but it requires an additional fee and does not guarantee a parking space.
Are pets allowed at Spa & Wellness Hotel Diament Ustroń?
Pets are not allowed at this hotel.
What are the breakfast options and timings at the hotel?
Breakfast is served as a buffet with Polish specialties. On weekdays it is available from 07:30 to 10:30, and on weekends from 07:30 to 11:00. Additional breakfast fees apply and must be paid at the hotel.
Does the hotel have facilities suitable for families with children?
Yes, the hotel has family rooms, a children’s playground, a large kids’ playroom, and offers animation programs for children.
