Dizzy Daisy Hostel in Krakow

As a young female I would never stay here ever again or wish for any of my friends or anyone to stay here!!!! Firstly, the rooms are super basic and old, there is no air flow whatsoever and no AC, therefore it is extremely difficult to get any sleep during the stay. Not to mention the lack of competence from staff who work there and the lack of communication and respect for guests from management. Whilst I was staying there in a private room with my boyfriend, it was late at night around 2330 when my boyfriend went for a shower. The showers are located on the same floor as the rooms as they are an annex. I was just about to go to sleep and wait for him to come back from the shower when a large drunken, shirt less and aggressive man entered our private room (Block B room 14). I was shocked and felt extremely scared and vulnerable. Luckily my boyfriend heard the commotion and ran into the room asking the man to leave. We called the hotel reception and asked for help, as the man then went into the bathroom and began throwing things around and staring at us. We felt intimidated and threatened! The receptionist who was working, said this person wasn't even a guest of the hostel which makes this even more shocking! They state on booking websites that they have 24 hour security which clearly is not true as this wouldn't have happened, and when asked at reception they said they do not have security and do not monitor people coming in and out of the hostel. Which is also laughable as the luggage storage key sits on the reception so anyone could access the luggage. After speaking to the hostel staff they then offer only a 10% refund. This is not acceptable compensation to what had happened and the fear that has been left with us. The hostel have made us feel unheard throughout all of this. If I had been alone in the room or with another female I dread to think what could have been the outcome. We sent an email to the management team over a week ago and have had no response. DO NOT STAY HERE!!!!!!!