I stay in Warsaw very frequently and have chosen this hotel around 8 times. Before that, I stayed in many other hotels, so I have a solid basis for comparison. Unfortunately, this will probably be my last stay here.

Overall, the hotel is good — stylish design, great location, spacious rooms, and reasonable pricing. However, there are too many recurring issues and small frustrations that significantly impact the experience.

Main concerns:
1. Reception attitude
The staff is polite but not service-oriented. They simply follow procedures without any willingness to help. It often feels like you are a guest in their space rather than a paying customer.
Early check-in? No. Late check-out? No. Anything outside strict rules — always no.
2. Operational atmosphere
You constantly encounter staff in elevators (housekeeping, logistics, etc.), which breaks the premium hotel feeling.
3. Room issues (repeated over multiple stays)
• Bad smell in the room → had to relocate
• No stable hot water (7th floor): water constantly switching between hot and cold. Reported twice — nothing was fixed. On the third attempt, I was told “everything is fine,” which clearly wasn’t true. I stayed three days like this.
• Another stay: clogged shower drain. Reported twice — never fixed.
4. Housekeeping behavior
• Staff enter the room almost immediately after knocking — no time to respond.
• Even when I return to the room, they continue cleaning as if I should wait outside. This is unacceptable.
5. Fitness facilities
The biggest downside — there is no proper gym. The “fitness room” is extremely poor and not usable for a serious workout.
6. Lobby
There is no proper lobby space, which is unusual for a hotel of this level.
7. Maintenance
Small things are frequently broken in rooms — toilet brush holders, soap holders, etc. Individually minor, but collectively very noticeable

Conclusion:
The hotel has strong fundamentals — design, location, room size, and price. But the accumulation of these recurring issues and lack of service mindset makes the overall experience disappointing.

I gave this place multiple chances, but I will likely choose a different hotel for future stays.

Very stylish hotel! Everything is thought out to the smallest detail! If you stay in Warsaw, then only here!

Good and tasty breakfast, a lot of fruits, natural juices, tasty high quality coffe, there is out milk too..
Noce rooms, spa working 24 hours, but it is a little, gym very simple and dark…

Perfect ambience!

Enjoyed my stay in Warszawa hotel. Every was excellent, starting from quiet room, nice spa and very tasty breakfast. Staff is friendly and helpful. Had also lunch there and satisfied 😊

Fantastic hotel in a great location. Have stayed here many times and the service is impeccable, the cleanliness extreme and the decor and rooms are wonderful. I travel a lot and very rarely enjoy a hotel breakfast, but find myself looking forward to this one. Favorite hotel.

Nice rooms however noisy if next to the elevators. Spa really calm and clean except for when people shout on the phone. Very cosy room but first time in a 5 star hotel not having more than one type of pillows. Asked for two harder pillows they only had one (not great). Overall good stay.

Excellent service, truly 5 star hotel experience. Very expensive especially all food and drinks. Gym is leaving much to be desired and lots of room for improvement. Spa is great but I have never seen requirement to wea swimsuit to sauna. Backwards and unhealthy.