We booked three nights at the hotel, but unfortunately, it was quite noisy due to construction work. Additionally, there was no air conditioning, and the room didn’t look very clean. The bathroom was just an uncomfortable wet room, and overall, we didn’t feel comfortable at all.

Now, regarding the service: Since we booked through Booking.com, the reception referred us back to them when we wanted to cancel our stay on-site. In the end, everything worked out, but I’m pretty sure they tried to scam us. Booking.com had sent an email to the hotel regarding our cancellation request. At the reception, there was probably a new employee who then referred us to someone else (possibly a shift manager?). This person initially claimed that no email had arrived—until the "new" employee looked at the screen and pointed it out to him, like, "There it is."

Before this, I had called Booking.com, and they told me that the hotel had 30 minutes to respond to their request. However, Booking.com couldn't reach the hotel by phone. The "shift manager" insisted that they supposedly had 24 hours to respond, until the new employee showed him that the email actually stated 30 minutes.

According to Booking.com, some hotels falsely claim that a booking has been canceled without actually sending a confirmation email to the guest. This means that, later on, you wouldn’t get your money back. That’s why we were advised to wait for the confirmation email and insist on it. I’m quite sure the shift manager tried to use this trick. Thankfully, there are also honest employees—one of them was named Kasper. Unfortunately, I don’t remember the shift manager’s name.

This all happened on March 7, 2025. Luckily, thanks to Kasper, everything worked out, and we were able to find a new hotel. We will never book there again!