Hotel AquaCity Mountain View in Poprad

We were probably at a time when it wasn't as packed. The staff would need some training in costumer service. I get it that it must be exhausting with the sheer volume of people, but common courtesy would be nice. Been to few pools in my life and nothing here was with a wow effect. Main issue was when I thought I could just walk out for a moment and met staff that didn't even speak English. Only one girl. After the gentleman at the gate took the watch off me and sent it in to the machine. I still didn't understand what he was saying. With that I had items in locker that I would not be able to get out as some in our group was still inside and the locker was locked with my watch. Leaves a sour taste just to know that such famous tourist place has so little staff that are able to speak in international language wich is English. Maybe a shift pattern should be implemented so the staff is not so annoyed with costumers. The price is not cheap to be met with non smiling staff. This is a tick in the bucket list, but don't think I would return here.

Car park is outdated and impossible to understand whether you need to pay for parking or not. In my opinion outside area could do with some update. I hardly believe that earnings are so bad that the aforementioned things are impossible to improve on.

Oberall it's good to go with kids. But if you expect good service then maybe find some other place to go to. Have no idea what do people like here. Language and politeness should be key to success. Maybe the owners don't care as it still brings money so they don't feel like investing anymore.

Great breakfast with different options, comfortable beds, nice staff.