The Site Hotel Ibiza – New Opening 2026 in Playa d'en Bossa

This was both my first visit to Ibiza and my first time staying at a Hard Rock property. What should have been a memorable and enjoyable trip was instead marred by several issues:
1. Cleanliness: Upon checking into my room, I found it was not thoroughly cleaned. There was a significant buildup of dust under the sink, suggesting that area hadn’t been attended to in quite some time. Additionally some of the pillows had grey and black marks on them, so they were not cleaned thoroughly or properly. We also had to beg for additional towels and the staff was extremely stingy with giving us anything additional or even paying attention to any of our requests for cleanliness concerns. The bathroom door in the room was almost off the hinges and it was a safety concern, which they did address eventually, but the door was still lopsided and about to fall throughout the stay.
2. Lack of Staff Awareness: Throughout my stay, I encountered consistent confusion among staff regarding hotel events. I missed out on several key activities simply because no one could provide accurate information. This lack of coordination was incredibly frustrating. Additionally, the staff would constantly make mistakes, like charging us incorrectly for a meal at the Tattel restaurant.
3. Customer Service: Sadly, the service I received was some of the poorest I’ve encountered at a hotel of this caliber. Staff were often unapproachable, dismissive, and difficult to find when assistance was needed. Basic inquiries felt like an inconvenience to them, and any request—such as room service—was met with significant delays.
4. Lost Property Handling: An Perhaps the most upsetting issue was the loss of my watch, which I accidentally left by the pool. When I returned to retrieve it, staff showed little initiative in helping me locate it. Instead of checking with nearby venues like the bar or asking colleagues, I was simply told to visit reception repeatedly, where I received no updates or support. This watch was very dear to me and was valued at $500.

Given the premium price I paid for this experience, I expected far better. It’s extremely disappointing that such a reputable brand could offer such inconsistent service.

This was my first stay at a Hard Rock hotel, and unless meaningful steps are taken to address these concerns, it may unfortunately be my last. I hope you’ll take this feedback seriously—not only for the sake of future guests, but to restore trust in the brand.

The location is great. Beautiful beach.
Airplanes fly about 100m away but it didn’t bother us much.
Room had a great view , but it was small (booked standard ocean view ) and I questioned its cleanliness after I wanted to use a spoon but was unable to pick it up as it was cemented in to the cup with old coffee/sugar? Refrigerator also didn’t work.
Service was giving 2 star hotel. Bit snobbish. The nail on the coffin for me was when my boyfriend was turned away from guest services and SENT OUTSIDE to ask a bell boy for help with the blue tooth speaker? He was so polite when asking , it was difficult to watch.
After that we decided to do everything ourselves, as if we had an option as no one bothered to help in calling a taxi, loading our suitcases , etc.
Amenities close very early too, spa at 7( you only get 1.5 hr) , pool at 8? No jacuzzi either.
It’s not a terrible hotel but there are much better options when considering value.