AC Hotel Aitana by Marriott in Madrid

Absolutely disgusting treatment at this hotel. A dream weekend turned into a nightmare. I am a disabled 76year old pensioner who saved to take my 17year old autistic grandson to see Real Madrid play on the 24th May. I had booked the hotel at the beginning of the year requesting twin beds and two nights bed & breakfast all paid for ( in a package including flights etc.) On arrival told I had 1 night ..even though I showed the voucher was told No! Went to the room and it's a double bed..and once again No! They even refused to give me a mattress to sleep on a wooden floor. After contacting the travel agent the hotel agreed to move rooms the following night and threw me 2cot mattresses to sleep on the floor the first night It was horrendous!!.After no sleep we went for breakfast to be told once again No!! Even though I had the voucher to say I had paid. We were treat so bad at this hotel so beware. We just couldn't wait to go home. At least we had the experience of seeing Real Madrid play.

First of all, the service attitude of the front desk staff is not very enthusiastic. The room was small and felt old. The water pressure of the shower was not strong enough to make it uncomfortable. The kettle still had water in it that had not been cleaned out. It doesn't feel worth the price.