Hotels in Madrid

It is a nice & clean hotel. Walking distance from the train station and Bernabeu stadium. Very good option to stay in after watching a late football match.

The breakfast was very rich and varied.

Rooms are quite small when compared to the price, but staff are super friendly. Breakfast is just definitely not worth the money at all. Hotel is pretty OK all around, food for business trips.

Rooms are quite small when compared to the price, but staff are super friendly. Breakfast is just definitely not worth the money at all. Hotel is pretty OK all around, food for business trips.

Facilities: Very nice and new, near a high-end hotel. Service: The front desk spoke good English and was very quick. Environment: The environment was very nice, and the hotel's decor was very upscale and elegant. Cleanliness: Cleaned daily. Breakfast: Very good, delicious, and plentiful. However, there were unexplained deductions.

Excellent hotel, wonderful food, so clean, staff very helpful & friendly…would highly recommend…the breakfast was amazing!

Stayed here for one night during a layover. The hotel offers a shuttle bus service to all terminals at Madrid Airport, which is very convenient, taking about 15 minutes to reach T4. The hotel itself is quite large. It's a bit far from the city center though.

Staying overnight for a layover at Madrid Airport, this Marriott was an excellent choice. Unlike most hotels in Europe that only allow check-in in the afternoon, this one generally has a flexible policy. We arrived on an early flight, got to the hotel just past 9 AM, and they happily arranged for us to check in. The service attitude was also great. All the Marriott member benefits were provided, and...

Good hotel, clean and lots of space. Hotel shuttle pickup and shuttle times were not on the official site which was annoying, but I've attached the current schedule.

Close to the airport, the room is quite spacious, with a free shuttle and free parking. That's enough for me.

The room was very spacious and clean, making for a pleasant stay. The breakfast was also very generous and well-suited for Chinese tastes. With a long breakfast service, it was easy to manage our meal times effectively.

Location: Not far from the airport, about a 30-minute drive. There are no subway stations nearby. If you're heading into the city, you can consider taking the HOTEL BUS to the airport and then transferring to the subway or train. Price: Not expensive. I booked three days in advance and it was over budget, but then I saw the price dropped in the evening, so I decisively canceled and rebooked. Transportation...

The whole place is very clean, and it's super close to the airport. There's a supermarket right next to the hotel, so shopping is really convenient. Lots of airline crews stay here too, which makes getting around easy. Plus, there are plenty of great restaurants in the alley across the street that I'd recommend checking out.

Dated. Noisy room facing the street. Service was just okay.

Frequent business traveler and this is my go-to hotel in Madrid. The entrance is odd and there are often groups, but the hotel itself is excellent. Spacious, clean rooms, a convenient location, and a great breakfast that makes early mornings easier. Solid choice for work trips.

Best Novotel experience hotel. Highly recommend for family. Rooms are average size. Good for 2+1. They have gift packs to keeps kids busy. Service staff is friendly and helpful.

The rooms by the road are very noisy. It is difficult to sleep. I recommend avoiding the odd numbers on the street side. The hotel has good location close to the Movistar arena, El Retiro and the Prado. Breakfast is really good.

Would highly recommend this hotel. Well located. Easy to get to and from airport on the metro, which is only 7 min walk from the hotel. Lovely food and cocktails. Lovely staff… I hope you meet Yuri! Lovely spacious room with a king size bed and a fold out bed for my daughter. Very clean bedroom and bathroom. I hope to return

Staff are super friendly. Room is kept spotless and I enjoyed the view and the balcony There are loads of restaurants under the hotel and massage shop is also very professional! All good and beautiful! It snowed down for about half an hour on the day! Gracias!

Hotel was very good. The only point is the airport shuttle, it wasn't clear where it is so had to take taxi

Airport shuttle service is very punctual. The shuttle schedule is as advertised. Excellent bathroom facilities. Their in-house restaurant also serves great beer on tap and the ramen is quite nice as well.

Free shuttle bus from the airport. €5 per person to go back to the airport from the hotel with the earliest shuttle at 5am. Good enough to spend over night stay. Pizza restaurant on the ground floor wad so good! True italian styled!

A very decent hotel within a short taxi/uber ride to the airport. There are a supermarket and a few restaurants with 10 minute walk. The neighbourhood is clean and safe. The only negatives are that the check-in procedure is unreasonably long, and there were large tour groups that were making a lot of noise in the corridor, and were leaving all at once with loads of luggage occupying all available lifts...

Poor customer service they do not answer the phone when we tried to call them. It is impossible to talk to the front desk unless you are there in person in front of them

The location is fantastic, right across from the main square. The night views are also great!

I stayed here for 3 nights in a row and highly recommend it to others for a few reasons: 1. **Fantastic Location for Transport**: It's incredibly close to the metro. Seriously, no exaggeration – you exit the Plaza de España station (line 10), take the 'Princesa' exit, and the hotel entrance is literally just 20 meters away. Super convenient! 2. **Excellent for Shopping & Sightseeing**: The hotel...

Great location and the rooftop bar is beautiful. However, the service is really subpar. Every time I tried to call customer service, I had to wait a long time, and it took ages for housekeeping to arrive. The gym is tiny and has very limited equipment. On the bright side, the breakfast was delicious.

Staying at this hotel second time and would probably stay here again when visiting Madrid. The location, amenities, breakfast and stuff are just TOP. The view from the room just adds to it! My husbands favorite thing here is breakfast Mine is rooftop! Can sit there whole day!

Highly recommended! It's super convenient, with a metro station right outside the hotel, and you can walk to the Royal Palace of Madrid. Guests can go up to the rooftop for some great views. The bathroom was very new and clean. Breakfast was excellent, and the service was great. The front desk staff spoke good English, which made communication easy.

The room was spacious. No deposit was required for check-in. However, there were no slippers or toothbrushes in the room. Breakfast was plentiful.

We had a great stay in this fabulous hotel. Great location and fabulous service

The hotel's location, facilities, rooms, and amenities are all perfect. The service level is generally good, although a few staff members fall short (some servers aren't as considerate, for example, their attitude when clearing plates at breakfast isn't very friendly, and their English isn't great). Otherwise, an overall score of 4.8 or higher would be no problem.

Great location and breakfast was decent. However, the staff's service was really poor, and their attitude was terrible. Their English skills were also quite basic. They seemed to pick on those they perceived as weaker. It was quite amusing when their attitude completely changed and softened once they realized they couldn't argue with us in English.

Room itself and location were fantastic. Spotless, tidy, well equipped. Very walkable to all main attractions. Only thing was that the reception and concierge weren’t the most friendly / empathetic to our concerns about finding alternative routes when our trains got cancelled and we were trying to ask them for help with it.

The location is convenient and the room is decent, but the service was absolutely terrible – the worst we've encountered in Spain. The front desk staff avoided eye contact and had a very arrogant attitude. It wasn't until we voiced our complaints in English that their demeanor shifted, offering those fake European smiles, which was quite amusing in itself.

The room decor was high quality, I especially loved the wallpaper and tiles. The staff were friendly and attentive. The location was excellent. It was just a few minutes' walk from the Prado Museum, which meant I could go to the free evening sessions every day to see my favorite artworks.

Excellent Hotel, very attentive and good location.

The service was great, and the staff were all very enthusiastic. The view from the higher floors is excellent. I just hope they can upgrade the hairdryer.

They say traveling in Europe can be a real hassle, but this place really prioritizes safety! I didn't have to worry about anything getting lost. Plus, you don't even need a European adapter; your domestic chargers work fine! The breakfast selection was also excellent. My stay was super comfortable, and I had a great time!

A real 5* experience just outside of the center. Due to its location, often booked by conference or other groups, which gives the usual tourist guest a bit of an overwhelming feeling. The reception is understaffed to my opinion, expect to queue and wait your turn. Nothing about the service though, the whole team is very friendly and accommodating. Dining on the 30th floor with its amazing view is a...

The hotel is far from the city centre. It takes almost half an hour by UBER or taxi to arrive in the city centre. The area near the hotel has 4 tall towers, and a few minutes away is a little sunken area with a few restaurants and clothing shops, but no supermarket nearby. In the lobby of the hotel there were many visitors dressed in suits everyday for conventions. They often blocked us when we tried...

❗️ The door handles are very sharp metal, which I think would be dangerous in a slippery area like the bathroom, especially if you have children with you. For me personally been traveling quite a lot countries and stay different luxury or normal 4/5 stars hotels, it is the first time seeing this kinda unreasonable design. I cannot imagine what gonna happen if someone slipped.❗️ 😉 The room was of a...

The building gets older. And breakfast was simple and relatively low quality.

The hotel is in an excellent location. Lots of neighbourhood restaurants and cafes. Lidl is opposite. Busstop to town just outside. There's a big park close by. No kettle in the room though. Only drawback for me

Convenient location and excellent service.

What a fantastic hotel for our first night in Spain! It definitely set a high bar, as none of the subsequent hotels we stayed in were as good. When I checked out, I accidentally left some luggage behind, and the staff were incredibly helpful, holding onto it for me until I could return from another city a few days later to collect it. A huge thank you again for their assistance!

Nice space, but the staff makes a lot of noise every morning when they go to clean the rooms.

We stayed in Madrid for one night as a layover for our connecting flight to Porto. As we arrived quite early in Madrid, around 11 AM, and check-in wasn't until 3 PM, we decided to ask if we could leave our bags at the hotel. To our pleasant surprise, we were immediately assigned our rooms (two, in fact), which was a huge help for us to rest. This was excellent. The hotel is well-located, relatively...

Nice hotel, a little dusty but ignorable Near to metro and pretty okay breakfast selection and churros!

I've stayed here multiple times because the location is just unbeatable. El Corte Inglés is right next door, and it's super close to Plaza de España and Gran Vía. The newly renovated rooms are much more comfortable than before, and they still provide a kettle and disposable slippers. However, you'll need to bring your own toothbrush and other toiletries. Other highlights: The gym facilities are comprehensive...

The food is very good but hotel But the hotel asked us for money for every service.

Good location, everything available by walking distance. Rooms are good value for money

Booked a two-bedroom suite, but it was just a connecting room. It's a standard five-star hotel, but nothing really stood out.

The room was very clean, and the hotel arranged for an early check-in, which I really appreciate! 👍

The hotel was clean and the staff cleaned my room every day. I was satisfied.

This hotel boasts a beautiful environment and is conveniently located with easy access to transportation. The rooms are clean and tidy, and the facilities are quite modern. What really stands out is the excellent customer service. I highly recommend staying here.

Location: Near Metro going to airport and train station for regional trains but it is still at least 30mins from city centre. A lot of construction going outside the hotel so it looks a bit dirty. Not much food choices in the area. Room: Complementary water is given daily. No coffeemaker/kettle or free cofee/sachet in the room. I was reprimanded when I tried to use the mug to get hot water from the...

Very good hotel right by the train station. If it wasn’t for the construction work around the station, it would be 5 stars for sure. Very well connected with the city via the subway and buses, large selection of breakfast, and comfortable rooms. No complaints and very quiet at night, despite the station being right there. Great option!

Two minute walk to Chamartin train and subway stations. The breakfast is ok. Quiet room, cleanliness ok. Convenient if you require to catch an early train.

Stayed at Hotel Chamartin The One (4⭐️) — overall an average experience. The room was quite small, and surprisingly there was no kettle for hot water, only two small bottles of water provided. On the bright side, the room was clean and well-maintained. It’s fine for a short stay or transit, but could use a few more comforts to match its 4-star rating. PS : breakfast queue is very bad. You better be...

Nice neighbourhood ,cozy and spacious

The staff were friendly and spoke English well. The breakfast was warm and had a wide selection. The subway station is right next to it, so you can travel to the Royal Palace and Reina Sofia Museum with just one train ride (you need to purchase a special card at the ticket gate). The tourist centers of Atocha and Sola are a quick taxi ride away, and the Santiago Bernabeu is just a few minutes' walk...

Welcoming, relaxed and excellent amenities. Great breakfast.

We chose the hotel because it’s close to our friend’s house. The hotel is good, we wanted to try the spa, but it was not available during our stay.

The hotel is not far from the metro station, very accessible to go anyway. It's not in the city centre, but as mentioned very accessible. Breakfast is amazing, it has everything you could imagine, and also has special food that is kid friendly. The rooms are spacious, have water, tea, and coffee provided in the room. Really lovely stay.

Great location, great lobby and cafe / terrace, lots of restaurants around.

We had a truly wonderful stay at the InterContinental Madrid. From the moment we arrived, we were delighted to be upgraded to a beautiful suite with full access to the Club Lounge, an unexpected and very generous surprise that immediately set the tone for our stay. The experience was made even more special as we were celebrating my partner’s birthday. The hotel went above and beyond by arranging a...

Came here for the brunch. The staff weee quite helpful, the food was exceptional. My kid, took part in the cooking class, they had great fun. We got a cocktail, where the barman showed us how to make it. Overall my experience was exceptional

Although the hotel is a bit old-fashioned, it's clean, tidy, and has a warm, festive Christmas atmosphere. The front desk and lobby staff are incredibly welcoming and friendly. My room had a terrace, offering beautiful views of Madrid city during sunrise and sunset. The floor attendant was exceptional; if I missed the cleaning time, she'd thoughtfully leave her cart by my door so I could grab water...

Upon walking in, you can already tell this hotel takes their service seriously. The staff at the door is very welcoming, along with everyone else inside. During check in, we were given a complimentary upgrade. I was expecting a slightly bigger room or bathroom and did not expect the suite-like room (we were in 406)! It was such a wonderful surprise walking in to a luxurious room after a one-month long...

It was a wonderful experience, Hotel's persons were outstanding: Carlos the doorman was just great, incredibly useful, kind and very nice. Deyanira at the Club was perfect and always taking care of our minimum needs in a very gracious way. Susana, Clara and Laura at the Club were outstanding. At the Concierge Andres, Ricardo, Daniel and tge others were wonderful. We have stayed in excellent Hotels...

The breakfast was pretty good, but the mini fried dough sticks were all gone if you went a bit later 😭

A bit far from city centre but you can take bus or metro. Terribly slow lifts. Insensitive staff members told two large ladies to wait because the lift could not handle their weight. Breakfast was the redeeming feature even though staff at egg station pulled a face when I said preferred my scrambled eggs to be cooked fresh rather than from the one that had been cooked earlier and kept warm

goood，very good, can’t go wrong. Will sure visit again next time.

very close to Metro station to city. Quiet and well served

Amazing, very friendly staff and location is less than 200 meters from the metro, although it’s not as near as in the city cente

Not near the usual tourist places. Good place in general with many rooms.

The location is a bit far, the room is OK, the lobby and public areas are ordinary, the service is OK

Nice, clean and SIMPLE hotel rooms, so don't expect detail, elegance, luxury or "cosy". Even the better rooms are just rooms, bed, desk, chair, lights. No rug or carpet. Nice bathroom! Now, View was spectacular from a specific room, and amenities are really great. Gym doesn't have a tower or chinup/pullup/dip capability. Pool is indoor so all weather conditions. Sauna was so nice. Very impressive actually...

great hotel with amazing city view, would go again, thank you!

Barcelo hotels are great, thank you

Booking through Trip.com felt very secure.

Everything was great, I have just one small observation, and I hope you will accept it from me with an open mind: the corridors of the floors are dark, and the colors of the walls are so dark that it is frightening at night.

The hotel is very central and metro station is right outside (but the lift to metro platform is about 5 min walk). Bath room is very pretty but shower is a bit weak in terms of water pressure. The room was quiet and wifi was very fast. Breakfast was superb, although starts 7:30 during weekends which is bit late for me to start the early morning conference sessions. Overall, I’m very happy with the...

The hotel felt really luxurious, it felt like I was at the Plaza.

Everything was perfect. The staff in particular. Kind. Friendly. There is real human soul in this lovely hotel. I ebjoyed every moment i spent there.

Super friendly and helpful staff, great breakfast with lots of choices, and the location is perfect — everything’s within walking distance. The only disappointment was the SPA. The hotel name and even ******* advertise it as a “Hotel & SPA,” but it turns out you have to pay extra to use it. It would be much nicer if the price was just a bit higher and included the spa, so guests wouldn’t have that...

They were cleaning the carpet along the steps, so had to be weary of the steps when walking. Also, found some hair on our shower wall which was disconcerting. Otherwise, the staff were very welcoming and there was a focos vibe about the hotel.

Nice hotel with an old world and classic style. Nice hotel with an old world and classic style.

Great service! The room with a terrace and street view on the 7th floor is very good. Free club drinks and food, delicious! The old gentleman in the club is very cute! The front desk gentleman even drew a suitcase for me to communicate with because of the language barrier, haha

Facilities: Beautiful and new; I loved the hotel's futuristic/space-themed design, and the bedding was very comfortable. Hygiene: Good. Environment: Great location, convenient transportation. I really liked the pure white decor. Service: Excellent. There's a restaurant downstairs, which is convenient for meetings.

Far away from city center.. very near to metro station. Hotel doesn’t give coffee, tea inside the room. No tooth brush and tooth paste.

Mixed experience. Hotel was interestingly designed with very helpful reception staff. They observed me showing up with crutches and offered a room with a walk-in shower. It ended up still being impossible to shower safely, so they brought a shower wheelchair which unfortunately couldn't fit into the (very narrow) shower area. The staff were very helpful and warm. However; the room lacked ample charging...

Room but dated Approximated 8mins walk to subway which is acceptable Breakfast is ok

Wonderful hotel! Service was excellent. Bedding was amazing. The unique designs of each floor was interesting and quirky. The only downside is that some of the designs can affect functionality for example the bathtub took a long time to fill up.

Hotel Puerta América in Madrid is a five-star hotel 🏨 known for its designer aesthetic, with each floor boasting a unique style. The service is excellent; I was able to check in early. It's conveniently located right by a subway station, making transport a breeze.

At the recommendation of QATAR Business Class Cabin crew, I decided to give this hotel a go during my recent transit in Madrid. The hotel is conveniently located just 10 minutes (by car) from Madrid International airport. The hotel provides free shuttle van service to and from airport for hotel guests. The studio that I checked-in to is nicely laid-out and functional. The front desk team is ever friendly...

The hotel is conveniently located close to the airport, which makes it great for short stays or layovers. The area is quiet, so you can get a good rest without much noise. The rooms are average in size and have almost everything you might need for a comfortable stay. However, the amenities felt a bit low quality — it would be nice if they upgraded them a bit. Overall, it’s a decent place for a night...

its good for transit travel there is bus free transport to airport every hour but ensure to registered before your flight at-lest 24 hour

We had a wonderful experience here. The hotel was gorgeous, clean and impeccable. Staff was very friendly and helpful. The beds are comfortable. The location is convenient and close to some really good restaurants. They offer shuttle to and from the airport, as well. To turn on the lights, you have to keep your hotel card in the slot near the door, for those tourists who have never encountered...

"Great stay near Madrid airport! Clean, spacious rooms with modern design. Free airport shuttle is very convenient. Staff were helpful and check-in was smooth. Perfect for a layover or early flight

Fair enough, just overpriced (like the rest of the hotels in Madrid lately).

Good service. The location is very good for tourism. It is right next to the subway and to the imperial palace. The room seems clean.

Nice hotel, great location for exploring

This one felt pretty average. The facilities are quite old, it's not very close to the city center, and there's no free bottled water or a kettle ☹️. The front desk staff for check-in weren't as friendly as at Eurostars in Lisbon either.

Was a clean hotel with very good service. Breakfast was very good.

Perfect , clean and excellent space room

Wonderful experience! The room is big, comfortable and very clean. The people are pleasant, and the breakfast was very delicious and various ❤️ perfect location. I will come back 😘

Great location! Right next to Retiro Park and less than a 10-minute walk from Atocha train station, which is perfect if you're arriving by train. We checked in early, and the hotel staff were very kind and offered us a king-size bed instead. However, the room they gave us was designed for disabled guests, and we could check in immediately. (Honestly, I regretted changing rooms a bit, because the shower...

After the trip, I was suddenly charged with EUR 50 on my credit card. Upon checking with the hotel (multiple calls and email) only i got to know the charge was for a breakfast which me and my friend never had. So I requested for an investigation and had gave ample time and space for the hotel to respond. However, no respond was given and I had to keep reminding and asking. All the respond I have got...

The location is pretty good, but the room is a bit small. We were traveling with two adults and one child, and it felt a little cramped. They only provided water on the first day of our stay, but the capsule coffee was replenished daily. Toothbrushes and slippers were provided upon request.

The room was spotless and well-equipped. The location is fantastic, only an 8-minute walk from Atocha Station, and very close to museums like the Prado and Reina Sofía. Major attractions such as Plaza Mayor, Puerta del Sol, and the Royal Palace are also within a comfortable 30-minute walk. There are plenty of dining options nearby, and the hotel's breakfast buffet is excellent.

The location is super convenient! It's within walking distance to the train station, Retiro Park, and the Prado Museum. We arrived around 8 AM and they were able to check us in right away. The room was quite spacious and very quiet. They also offer luggage storage, and if you order food delivery, the staff will bring it directly to your room.

We chose this hotel for its excellent location, but our stay over a few days was quite uncomfortable. The hygiene definitely needs improvement. Although the advertisement mentioned a hotel car park, it's actually a public service and quite expensive. On the positive side, the parking attendant was fantastic and very patient in helping us park, as the parking spaces are incredibly small.

The hotel was kinda great. The rooms were comfy but not that big. The WiFi wasn't really good. The location is good, because there is a bus and metro station crossing the street. You can walk 15 minutes to Gran Via, so good location at all. The breakfast was good, but there is a restaurant in the hotel that was definitely awful. 15 euros for an awful meal with a rude staff. Absolutely not recommended...

Characteristic as much in appearance as in the interior and fittings, but comfortable and with large bed, good view from room and plenty of hot water. Officially four stars and a slightly naff breakfast, but the reception staff were polite, efficient and provided the sort of service you'd expect at a five star hotel. Suggestion:- ignore the complaining moaners that it's not ultra- modern. This is...

Stayed here for 6 nights its right next to the train station which is nice, there is a full gym next door, and they have onsite parking all for a reasonable price. The house keeping staff was great and the turn down service was done well daily, the room was clean. Although the bed is a little bit worse for wear.

Decent hotel. Plenty of small problems though: 1. One hotel meal (out of our four) was awful. Our fish was cold in the middle. When we told the catering staff, they simply microwaved it and bought it back 2. *ROOM* Fixtures and fittings in need of repair (one example: our shower had cracks and leaks) 3. *ROOM* No duvet/quilt cover; instead it was a "top sheet", which doesn't fully encase the duvet...

Old hotel but in a good state. Rooms are getting cleaned very well with attention to detail. Bed is of good quality. Also the breakfast was okay. The location is a great plus as it is very close to the metro and the centre is walking distance (30 minutes).

First of all great mestoraspolozhenie. Great place to stay during a short self-guided tour. The building itself is old, rooms are average, cleaning is 4. Opposite the building of the old North station. Now there is a shopping center. There are many restaurants and cafes.