Horton Towers & Cottages in Nuwara Eliya

Only stayed here for 1 night, it was pleasant enough, but definitely not worth the money. The staff are very very friendly which is what makes the stay better. The food was okay, but everything was cold. We we did half board. They serve warm water as a drink, which is actually quite pleasant since the temperature is much cooler up there. Unfortunately our soup was colder than the warm water, it did have a nice taste, pumpkin and something but needed to add a lot of salt to get any taste. Desserts where great though, chocolate mousse was a choice and fried banana with ice cream! Delicious. Breakfast was poor the next morning due to everything being stone cold, good selections, pancakes, eggs, a bacon looking meat, toast (this was warm), donuts (very tough and hard), but nothing was enjoyable because of how cold it was. We where first to breakfast also, they where still setting up which makes no sense for how cold it was. We stayed in room 105 or 106, the first one after reception. Rooms not cleaned well at all, the bathroom window/windowsill was absolutely disgusting with dust and dead flysheet, mould on the bathroom tiles, corners of the rooms full of dust and hair and behind the bed where the led light didn't work is absolutely vile. Also the balcony door rattled all night like someone was trying to get in due to a small bit of wind which kept waking me up. I had to roll the curtain up and try and stuff it down the gaps to stop it banging. I read a couple of similar reviews about the cleanliness but most others where good reviews and staff quick to reply that it's unusual and apologising, however I took pictures to prove this wasn't one bad clean, these areas didn't look like they had been cleaned ever! Also a very strong overwhelming smell of spices throughout the reception area/room corridors. Only seems to be on these 2 levels. Couldn't smell it while dinner was being cooked though, only the delicious smells of whatever they where making. Bed was comfortable, we got given a heater also as no a/c but room was very cold so took the chill off. Location looked nice, unfortunately the day we where leaving was very foggy so couldn't see the tea fields, but that couldn't be helped. Looked like it would be lovely from what we saw when we arrived as it was going dark. We slept and ate so as long as you don't mind basic but paying more than it's worth, then that's up to you.

Disappointed with our stay here considering it was rated so highly. Given a room that faced a tin shed with garbage strewn with people living and working there. At dinner ordered fish that was served to the wrong table of guests who were all vegetarians! Was given a replacement after 10 minutes. After we complained to the tour operator we were moved to a larger room. The dinning room is very small and cramped. The staff is trying to cook eggs there and people squeezing past attempting to find space to serve themselves. Limited range of items on offer both for breakfast and dinner.