Jetwing St. Andrew's in Nuwara Eliya
✅ Many guests praise the hotel’s colonial Tudor-style architecture and well-maintained gardens, describing it as reminiscent of a Scottish country house or British colonial mansion. ✅ The staff receive frequent compliments for being warm, attentive, and professional, with special mentions for personalized service and room upgrades. ✅ Dining is often highlighted as a strong point, with guests enjoying the high-quality buffet, locally grown vegetables from the hotel’s garden, and large portions. ✅ Rooms are described as cozy, spacious, and clean, with fireplaces and heating appreciated due to the cool mountain climate. ✅ The hotel’s location is considered convenient for walking into town while providing a quiet, relaxing environment. ❌ Several reviews note that some rooms and bathrooms are outdated or in need of renovation, with issues like small bathroom size and worn furniture. ❌ There are reports of inconsistent food quality and limited buffet variety, with some guests finding meals average or cold. ❌ Noise issues have been mentioned, including thin walls that do not fully soundproof rooms and disturbances from loud music during events. ❌ Some guests experienced slow service for requests such as irons and mentioned the minibar being empty in certain rooms. ❌ A few reviews mention pest problems and cleanliness concerns in bathrooms, which contrast with otherwise positive impressions.
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Description
Jetwing St. Andrew's is a 4-star hotel situated at 1,884 meters above sea level in Nuwara Eliya, Sri Lanka. Built in 1970 and renovated in 2012, this hotel features Tudor-style architecture that reflects colonial charm. It has 56 spacious, heated rooms furnished with elegant wooden furniture, fireplaces, air conditioning, and private bathrooms equipped with bathrobes. Guests can enjoy free Wi-Fi, free parking, and amenities such as a restaurant with buffet options, a bar, and a garden. The hotel offers family-friendly facilities like a children’s menu, playroom, and babysitting services. Activities on site include horseback riding, billiards, golf, bicycle rentals, and picnic and barbecue areas. The staff provide services including a 24-hour front desk, currency exchange, concierge, and doctor on call. Pets are not allowed, and check-in/check-out times are 14:00 and 12:00 respectively.
Location
Jetwing St. Andrew's is located in the heart of Nuwara Eliya, only a short walk from the town center and Victoria Park. It is 41 kilometers from the nearest airport, KDZ (Polgolla Reservoir). Nearby dining options include Kinswood Holiday Restaurant (103 meters), Ellitte Garden (188 meters), and City Food Centre (222 meters). The hotel is set in a peaceful area yet conveniently close to local attractions and the town’s amenities, offering easy access to sightseeing and outdoor activities.
Tips
- Book a room with a fireplace or heating for comfort during chilly evenings.
- Request an iron in advance as some guests experienced delays.
- Consider walking into town for more dining options and to explore local attractions like Victoria Park.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, extra beds can be added, but cribs cannot be added. Fees for extra beds are not included in the total price. For details, please contact the hotel.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, MasterCard
- Check in time: 13:00. Check out time: 11:00.
Services and facilities
- Shopping on site
- 24-hour reception
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Non-smoking rooms
- Room service
- Family room
- VIP room amenities
- Indoor Fireplace
- Smoke Detector
- Cable TV
- Minibar
- Hairdryer
- Shower
- Wardrobe/Closet
- Bathrobe
- Alarm clock
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Restaurant
- Restaurant (buffet style)
- Kitchen
- Packed Lunches
- Bottled water
- Free Wi-Fi
- Internet access
- Car rental
- Airport transportation
- Transfer services
- English
- Tour assistance
- Bike rental
- Barbecue grill(s)
- Billiards
- Hiking
- Picnic area
- Barbeque
- Sun Deck
- Parking
- Parking nearby
- Fax and copy machine
- Conference Hall
- Cycling
- Golf course
- Doctor
- First Aid Kit
- Playroom
- Babysitting and childcare
- Pets Not Allowed
Room virtual tour
Jetwing St. Andrew’s Nuwara Eliya | Hotel Review | Jetwing Hotels |Travel Video | Bhagi’s Kitchen
Map
Reviews
The rooms were elegant, cozy, and immaculately clean, blending heritage style with contemporary comfort. The cool mountain climate, combined with the peaceful surroundings, created the perfect setting to relax and unwind. The dining experience was exceptional, with high-quality cuisine and attentive service that made every meal feel special.
The staff were professional, warm, and genuinely welcoming, adding a personal touch to the entire stay. Jetwing St. Andrews is not just a hotel — it’s an experience.
We had a wonderful stay on a Saturday and were treated to an excellent dinner buffet—huge kudos to the chef. The buffet, though limited, was perfectly curated with a great spread, and every dish was absolutely delicious.
The staff truly made our experience special. They were incredibly humble, warm, and attentive, going out of their way to ensure we were comfortable. Their thoughtful service even helped keep my son happily engaged with activities around the hotel, which we greatly appreciated.
The location is another big plus—conveniently close to town yet peaceful and relaxing.
We stayed in the Deluxe Attic Room (307), which was spacious, cozy, and equipped with all the necessary amenities. The creatively designed décor using recycled materials was a lovely touch and clearly reflected the hotel’s strong commitment to sustainability.
Overall, a fantastic, eco-friendly, and memorable stay. Highly recommended—we would love to return!
It will get chilly in an evening but there are several cosy log fires in the bar and lounge and the hotel does a turn down service with hot water bottles!
The gardens were kept in good shape, but the rest of the facilities needed to be updated. We stayed in a Suite Room and discovered that the minibar was completely empty. Shocking!
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Cafe and Restaurants near hotel
Frequently asked questions about Jetwing St. Andrew's
Are pets allowed at Jetwing St. Andrew's?
Pets are not allowed at this hotel.
What types of rooms are available at Jetwing St. Andrew's?
Room types include a wide range from Economy Single room, Standard Family room with sea view, Superior Triple room with balcony, Deluxe Double Penthouse room with garden view, to various Suites and Apartments.
Is there a restaurant on-site?
Yes, the hotel has a restaurant offering buffet dining and other meal options.
How far is the hotel from the airport?
Jetwing St. Andrew's is 41 kilometers from KDZ (Polgolla Reservoir) airport.
Does the hotel offer activities or facilities for children?
Yes, the hotel provides a children’s menu, playroom, and babysitting services.
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Hotel prices for: July - August 2026 calendar
The average hotel price this month is 149 USD The best time to book is July 24, with rates starting from 139 USD























































































































