Heritance Tea Factory in Nuwara Eliya
✅ Exceptional hospitality with staff often described as friendly, attentive, and going above and beyond ✅ Unique experience of staying in a converted colonial-era tea factory with authentic tea plucking and tea-making activities ✅ Clean and comfortable rooms with scenic views of surrounding tea plantations, especially on upper floors and corner rooms ✅ Well-maintained grounds including a small garden and children’s playground ✅ High quality and generous portions in the buffet and restaurant, combining Sri Lankan and British cuisine ✅ Spa and wellness services praised for quality and reasonable pricing ✅ Quiet atmosphere with good WiFi and heating for cool nights ❌ Some guests noted that rooms and bathrooms feel dated and could benefit from renovation ❌ Access road to the hotel is described as bumpy and challenging, especially at night ❌ Limited buffet variety and some guests found food options not matching 5-star expectations ❌ Noise from timber floorboards and passageways may disturb light sleepers ❌ No swimming pool on site ❌ Hotel is relatively isolated and uphill from main town, which may be inconvenient for some
Rooms and prices
deals
deals
deals
deals
deals
deals
deals
Description
Heritance Tea Factory is a unique 4-star hotel established in 1996, located within a tea plantation in Nuwara Eliya, Sri Lanka. The hotel preserves much of its colonial-era factory architecture, offering 50 rooms spread over four floors, with options ranging from Superior Double rooms to Double Flowerdew Suites. Guests can experience tea plucking tours and tea-making activities, reflecting the hotel's deep connection to its original function as a tea factory. Facilities include a spa and wellness center, a restaurant with buffet and a la carte options, billiards, mini-golf, and a fitness center. Families will find dedicated kids' facilities such as a playground, playroom, and childcare services. The hotel maintains high standards of cleanliness and service, with friendly, attentive staff noted for going beyond expectations. While rooms are clean and comfortable, some guests have mentioned they could benefit from renovation. The absence of a swimming pool is notable. Overall, it offers an authentic and immersive stay for tea enthusiasts and those seeking a serene retreat in the hills.
Location
Heritance Tea Factory is situated in Kandapola, Nuwara Eliya, approximately 43.2 km from Kandy Airport and 31.1 km from Hatton Airport. The hotel is located about 15 km from Nuwara Eliya town center, reachable by a winding, sometimes challenging 5 km by-road. Set atop a hill within tea fields, the location provides cool temperatures averaging around 15°C at night and 20°C during the day. Nearby attractions include a library, billiards, mini-golf, hiking trails, picnic areas, and bicycle rentals. The hotel’s grounds feature a garden and picnic spots, while the spa and massage services are available for an additional fee.
Tips
- Book a corner room or executive floor room for the best views over the tea plantations.
- Prepare for an uphill journey on a bumpy road; arriving during daylight can ease the drive.
- Bring warm clothing as temperatures can be cool, especially at night.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs cannot be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
- Breakfast: Western, Asian, Continental, Vegetarian Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: No deposit required by the property
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, AmericanExpress
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Shopping on site
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Terrace
- Dryer
- Fire Extinguisher
- Reception desk
- Non-smoking rooms
- Room service
- Indoor Fireplace
- Smoke Detector
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Slippers
- Toiletries
- Accessibility features
- Iron and board
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Kitchen
- Bottled water
- Kettle
- Free Wi-Fi
- Shuttle
- Car rental
- Airport transportation
- Transfer services
- English
- Arabic
- Tour assistance
- Library
- Billiards
- Mini golf
- Hiking
- Picnic area
- Parking
- Parking nearby
- Conference Hall
- Fitness facilities
- Golf course (within 3 km)
- Gym
- Massage
- Spa
- First Aid Kit
- Playroom
- Babysitting and childcare
- Children's playground
- Pets Not Allowed
Hotel view
Video: Heritance Tea Factory Hotel | සිංහල | A Truly Magical Retreat නුවරඑළියේ 100කට වැඩි තේ කම්හල | Bhagi
Map
Reviews
The food was very good, with very generous portions — you definitely won’t go hungry here! We also really enjoyed the various tea-related activities offered by the hotel, which added a unique and authentic touch to the experience. TCL train experience (price at 100usd person) was good.p
That said, the rooms feel quite dated and could benefit from a renovation. While they were clean and comfortable, a refresh would bring the overall experience to the next level. Also, keep in mind that there is no swimming pool on-site.
We’d recommend staying one or two nights — it’s enough time to enjoy everything the hotel has to offer without feeling like you’re missing out.
Hotel had an age old charm retaining many of its colonial era features.
Carpeted and so mostly quiet at night apart from the occasional creaking with guests coming and going.
Good wifi and water supply.
We needed to use the heater at night but a comfy nights sleep otherwise with blackout curtains. Thank you Patmanathan for keeping our room clean and stocked up.
The grounds are well maintained and they have a lovely small garden.
They have tea tasting, nature walks, Horton Park guided walks as options for those interested.
The Spa had good options too and is very reasonably priced.
Highly recommended if you are staying in the area.
But, the location is not that convenient + bathroom isn’t so ideal .
In general, it worth the price and time. 👏will recommend it to others
Frequently asked questions about Heritance Tea Factory
What types of rooms does Heritance Tea Factory offer?
The hotel offers Superior Triple room, Superior Double room, Executive Floor Deluxe Double room, Premium room, Premium Double room, Double Junior Suite, and Double Flowerdew Suite.
Are pets allowed at Heritance Tea Factory?
No, pets and service animals are not allowed at the property.
Is there a swimming pool available at the hotel?
No, the hotel does not have a swimming pool.
What kid-friendly facilities does the hotel provide?
The hotel offers a children's playground, a playroom, and nanny and childcare services.
How far is Heritance Tea Factory from the nearest airport?
The hotel is 31.1 km from Hatton Airport and 43.2 km from Kandy Airport.
Hotels you might also like
Hotel prices for: July - August 2026 calendar
The average hotel price this month is 231 USD The best time to book is July 18, with rates starting from 182 USD