Hotel Topaz in Kandy
✅ Rooms are consistently described as clean, comfortable, and spacious, with some guests noting suite-like accommodations. ✅ The hotel staff, especially at reception and customer relations, are frequently praised for being friendly, welcoming, and attentive. ✅ Views from the hotel are repeatedly mentioned as stunning, especially at sunrise and sunset over the mountains. ✅ Food variety and quality at the buffet restaurant receive many positive comments, highlighting local and Western options. ✅ Family travelers appreciate the hotel’s care for children, including provision of cribs and kid-friendly dining attention. ❌ Some guests found the restaurant staff inattentive and lacking emotional intelligence, particularly regarding small requests for children. ❌ A minority reported issues with dated room facilities, such as hard beds, moldy bathrooms, and maintenance shortcomings. ❌ The hotel’s hilltop location is inconvenient for walking into the city center, requiring motorized transport for uphill return trips. ❌ Certain charges, like for ice buckets or small milk portions, were seen as unreasonable by some guests. ❌ The pool’s location outside the main building and absence of curtains in rooms were noted as minor inconveniences.
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Description
Hotel Topaz is a 4-star property in Kandy offering 77 rooms ranging from Economy to various Suite and Apartment options. Built in 1976 and renovated in 2012, it provides a budget-friendly stay with views of the Kandy hills. The hotel features an outdoor pool, a spa center, and dining facilities including a buffet restaurant and bar. Guests can enjoy free Wi-Fi, a mini-market, souvenir and jewelry shops, doctor services, and laundry options on site. Family travelers will find kid-friendly amenities such as a children’s pool section and cots available on request. The staff receive frequent praise for their friendliness and helpfulness, especially at the reception and customer relations. While the restaurant food is generally well-liked for its variety and quality, some guests noted room for improvement in restaurant service attention. The hotel accepts major credit cards but does not allow pets. Check-in begins at 12:30 and check-out is by noon.
Location
Hotel Topaz is located in Anniewatte, Kandy, approximately 10 minutes by car from Kandy city center. It sits atop a hill offering panoramic views of the surrounding mountains. The property is 15 km from the international airport and 5 km from KDZ (Polgolla Reservoir) airport. Nearby dining options include Delight Fresh Way restaurant and Delight Bakers café, both under 300 meters away, and Dinemore, a halal Indian restaurant about 350 meters from the hotel. The hilltop location means guests typically use tuk-tuks or car transport to reach central Kandy due to the steep uphill walk back to the hotel.
Tips
- Expect to use tuk-tuks or car hire to reach the city center due to the hotel’s hilltop location.
- Ask for a crib in advance if traveling with infants, as these are available by request.
- For a better dining experience, consider giving feedback on service or requesting specific children’s dining needs early, as some guests found restaurant staff less attentive.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Please contact the hotel for details about crib and extra bed policies.
- Breakfast: A la carte [Mon - Sun] 06:30-09:30 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa
- Check in time: 12:00. Check out time: 12:00-12:30.
Services and facilities
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Terrace
- Bridal suite
- Non-smoking rooms
- Room service
- Family room
- VIP room amenities
- Accessibility features
- Wheelchair Accessible
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Bar
- Diet menu (on request)
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Kitchen
- Packed Lunches
- Bottled water
- Free Wi-Fi
- Car rental
- Airport transportation
- Transfer services
- English
- French
- Tour assistance
- Library
- Barbecue grill(s)
- Billiards
- Barbeque
- Sun Deck
- Ping-Pong
- Parking
- Parking nearby
- Swimming pool
- Outdoor pool
- Beach/pool towels
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Table Tennis
- Tennis court
- Fitness facilities
- Massage
- Spa
- First Aid Kit
- Children's playground
- Children swimming pool
- Pets Not Allowed
Hotel territory virtual tour
Video: part - 2 # Topaz Hotel # Dinner time 😋 kandy Srilanka / A2R Srilanka
Map
Reviews
However, the restaurant staff could improve their service. They were not very attentive and did not seem to consider local guests as much as expected. With better hospitality in the restaurant, the overall experience would be excellent.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Hotel Topaz
What types of rooms does Hotel Topaz offer?
Hotel Topaz offers a wide range of room types including Economy rooms, Standard rooms, Superior rooms, Deluxe rooms, Premier, Executive, and Luxury rooms, various Suites, Apartments with 1 to 3 bedrooms, Studios, Villas, Cottages, Bungalows, and Chalets.
Is breakfast included and what are the serving times?
Breakfast is served a la carte daily from 06:30 to 09:30. It is not included in the room rate and must be paid for at the property.
Does the hotel allow pets?
Pets are not allowed at Hotel Topaz, and service animals are also not permitted.
Are there facilities for families with young children?
Yes, the hotel has a children’s pool section and can provide baby cots upon request.
How far is Hotel Topaz from Kandy city center and the airport?
The hotel is about a 10-minute drive from Kandy city center and 15 km from the international airport. It is also 5 km from KDZ (Polgolla Reservoir) airport.










































































