Hotel Topaz in Kandy

The food would have been served hot. The taste would have been better. The rest room door is too harder to use The electrical plugs needs to be changed.

This is my first time visiting Topaz Kandy, and it was our 5th trip as a family. It was a pleasure to share this feedback. From the reception we received a very warm welcome by the welcome host (unfortunately I don’t remember her name ). The boys at reception looked very busy , but after check-in the girl who took us to the room was very kind and clearly explained all the hotel and room facilities. First impression was amazing. The buffet was fantastic with lots of choices and very tasty food. The chefs were also very kind. Some of the restaurant staff were very friendly and helpful. What impressed me most was how some of the chefs and staff make sure my daughter had enough food and that she enjoyed it. On the last dinner they even kept asking me about her food to make sure she was happy – that really touched me. Thank you all. also want to thank the housekeeping team – the girl and gentleman who asked if they could clean my room made me feel the real hospitality. And a big thanks to whoever cleaned my room and made the nice bed decorations. My daughter was so excited after seeing it. She is just 28 months old but she really enjoyed it a lot. However, I was disappointed with two things during my stay. First, when my daughter was eating, she didn’t want to sit on the baby chair because it was uncomfortable. So she kept her plate on the chair and started eating. I apologized to one of the staff in a black jacket and bow tie, but he simply said “careful, the plate can break.” Instead of saying that, it would have been better if he had offered a kids’ plate. Second, at the last dinner I asked one of the restaurant staff for just a very small scoop of ice cream for my daughter, and the reply was “sorry, you have to order portion wise.” We didn’t want a full portion because she only wanted a little. ( I dont think that if you give small scoop can make big difference in your business.) I felt emotional intelligence was missing in that moment. Overall, everything went well. Thank you, Topaz team, for your hospitality. It was a great visit. Please don’t forget – very small things can make a big difference. Good luck.