Jetwing Kandy Gallery, A Luxury Reserve in Kandy

It was good. Not a lot of vegetarian food choice. But lovely property.

The room is very spacious, and the balcony door opens to the lawn and the lake. The toiletries smell good, and the breakfast is the best in the few days of travel! There are not many guests, the hotel is very quiet, and the welcome snacks are very good. The hotel is located in a remote place, deep in a winding road. Sri Lanka is more suitable for chartering a car, otherwise I really doubt that I drove to the wrong place.

The whole family traveled and booked a suite. The room was large and clean. The first alcohol and drinks in the minibar were free. Thumbs up. The hotel has a super beautiful view. It is a little far from the center of Kandy, but it is very quiet. The lobby is beautiful outside. The swimming pool is not heated and a little cold. Breakfast is a la carte system with many choices. But there are some places that must be complained. First of all, the suite has a jacuzzi, but it was not filled with water in advance. It was very dirty inside and the water was very slow. It took an hour to clean up. My waist was about to break. The water was filled for two and a half hours. It was dark when the water was enough. There were mosquitoes everywhere. It was not used at all. Bad review. The second point is their dinner, which starts at 7 o'clock. We were the first table to order at 6:50 on the first day. It was already 8 o'clock when the food was served. It is not friendly to travel with young children. We decided to go out for dinner the next day, but someone called at 9 o'clock in the evening to ask if we would like to go to the restaurant for dinner, which directly woke up the children. . .

Good location out of the City by the river in very quiet peaceful location. Lovely room with big balcony and sofa. Food very good too with higher quality wine selection. Only negative was a long wait for a boiled egg at breakfast - tho think order lost in translation but did make us late setting off. As usual in Sri Lanka all staff so friendly and lovely.

The facilities are pretty good. The hygiene is pretty good. The environment is really great

Kandy Jetwing Gallery Hotel
A quiet and comfortable place to rest, service details need to be improved

Overall, it was a relaxing experience to stay at the Jetwing Gallery Hotel in Kandy.

The hotel rooms are spacious and bright, with balconies. I was lucky to live in a room facing the pool with an excellent view. The room is very comfortable. Every morning when I wake up and open the balcony door, I can see the pool and the nature in the distance, which is very pleasant. The hotel is close to the famous Mahaweli River in Sri Lanka. The surrounding ecological environment is very good and the air is also very good. You can often see various birds and eagles, which is very suitable for people who like quietness and close to nature.

The swimming pool is my favorite part. It is open almost all day. When swimming in the early morning or evening, I feel that the whole pool and the world belong to me, which makes people feel relaxed. The restaurant is also facing the pool. When dining, you can enjoy the beautiful scenery and feel the tranquility of nature. After breakfast every day, I will sit on the platform to read or handle work. The atmosphere is quiet and the temperature is suitable. Looking back on the entire 20-day journey in Sri Lanka, this is one of the few places where I can read with peace of mind.
The hotel is far from the city, and it may take 20 to 30 minutes of driving time for tourists who want to explore Kandy city. Secondly, the professionalism of service details can be improved. For example, there was a service staff performing local dances at check-in, but it was obviously perfunctory. After that, the hotel arranged a dedicated waiter and handed me a mobile phone for contact at any time, but her service seemed unfamiliar. For example, when I was in the room, I asked whether the curtains were manual or electric. After she answered that they were manual, she demonstrated and opened the curtains again. At that time, it was 6 or 7 o'clock in the evening. It was completely dark and there was no need to open it at all. The same waiter would ask me what I wanted to eat every morning at breakfast. I said that when I eat cereal, I always ask whether it is with coconut syrup or honey. I chose coconut syrup for four consecutive days, but I was asked again every day. They are all small things, but it can also be seen that service is more of a formality.

In general, the Jetwing Gallery Hotel in Kandy is a place to relax and get close to nature. Its rooms, swimming pool and surrounding environment are all good, and the price-performance ratio is also high. If we can further improve the service details and provide proactive and considerate service, the overall experience will be more satisfactory.
A Peaceful and Comfortable Retreat, but with Room for Service Improvement I stayed at the Jetwing Kandy Gallery during my visit to Kandy, and overall, it was a relaxing experience. The rooms are spacious and bright, with balconies. I was fortunate to have a room overlooking the pool, which offered a fantastic view. The room was very comfortable, and every morning, I enjoyed waking up, stepping onto the balcony, and soaking in the tranquility of the surroundings. The hotel is located by the famous Mahaweli River, and the natural environment around it is excellent, with frequent sightings of various birds and eagles. It’s a great place for those who love peace and nature. The pool was my favorite part of the hotel. It’s open almost all day, and swimming in the morning or evening felt like having the entire pool and sky to myself, a truly serene experience. The restaurant also overlooks the pool, and dining there offers both visual and sensory enjoyment. After breakfast each day, I would sit on the terrace, read a book, or work. It was quiet, and the temperature was perfect—not too hot. This hotel was one of the few places during my 20-day trip in Sri Lanka where I could truly relax and enjoy some peaceful reading time. However, the hotel has some shortcomings in its service. First, it’s located quite far from the city center, which might not be convenient for those looking to explore Kandy. Second, the quality of service felt unrefined. For example, upon check-in, staff members performed a traditional song and dance, but it felt half-hearted. Later, I was assigned a personal service staff member and given a phone for direct contact. However, the staff member seemed inexperienced. For instance, when I asked if the curtains were manual or electric, they demonstrated how to close them but then reopened them, even though it was already 6-7 p.m. and completely dark outside. These small details reflected a lack of polish in the service. Another minor issue was at breakfast. Every morning, I chose cereal and was asked if I preferred coconut syrup or honey. I answered “coconut syrup” every time, but the staff still asked me the same question every day. While it’s a small matter, it suggests room for improvement in their service process. Overall, the Jetwing Kandy Gallery is a great place to relax and connect with nature. The rooms, pool, and surrounding environment are excellent. If the hotel could enhance its service details, such as being more attentive to guests’ habits and preferences, the experience would be even better.

Not bad, worth recommending.

Very new room, the dinner menu is very delicious, the taste is very good, very clean, the hotel is not big, the room is big, very clean and comfortable. Well worth a vacation and could have stayed for two nights.

It's considered the best hotel in the area. It's a bit far from Kandy city, but everything else is OK. Of course, the details cannot be compared with domestic ones.