Hotel Bellevue - Traditional Swiss Hideaway in Wengen

Our recent stay at this hotel fell short of our expectations.
Upon arrival, we encountered an unfortunate incident of pickpocketing during our transit, which the hotel owner, Judith, dismissed with little sympathy. All she said was "it happens". This lack of support was concerning, especially when a local advised us that assistance should have been provided to report the incident, so other tourists would not become victims as well.
While the romantic suite we booked was spacious, the slanted ceiling in the shower caused significant discomfort for both of us, as standing upright was impossible. You might be okay if you’re under 4 feet or just want to take baths instead. We wish we were informed about it before making the reservation. Additionally, the absence of air conditioning contributed to an uncomfortable stay, although we managed by opening the windows.
Throughout our visit, we felt unwelcome, as if we bothered them. Judith's demeanor was often off-putting, which was disappointing given the reviews we had read. After we checked out, I requested a ride to the train stations. Judith appeared to be not too pleased with the request. I struggled to understand her due to her accent, and she responded with irritation, raising her voice.
Lastly, although breakfast was included, we were assigned seats that were most further from the windows despite being in the most expensive room. I requested a better table, the next morning we were moved to the next table from where we were sitting before. We thought it was worse than before since we were still very far from the windows and now there was another guest seating next to us.
We loved Switzerland but was very disappointed with this hotel.