Boutique Hotel Schlossberg in Thun

Value for money but you need a car in order to access the hotel as it is at the top of the hill. Should offer free access to the museum for the view as the hotel guest though but overall great experience.

Been to different countries and stayed at different kinds of hotels but this one really caters to their clients well. I will be staying again at this hotel when I come back to Thun

Actually, Facilities: Climbing hills every day. Hygiene: Towels are not changed during consecutive stays. Environment: Not bad. There are only 10+ rooms on three floors. It is a small hotel. But the service is terrible!!!! too poor!!!!!!
Service: The emphasis is on service. The old woman in the restaurant is obviously very targeted at Chinese customers. Come on, I am a consumer. She greets all other customers with a smile, keeps saying polite words, and nods and bows. When we arrived, , I happily told her thank you, but she ignored me and just ignored me.  And this hotel is not cheap. I spent 3,300 yuan to book a room with breakfast. The breakfast was buffet, but she actually told me Said "You have eaten enough, you can't add more"? ? ? ? This is unheard of. I argued with her, but she was reluctant to add something to me with a cold face, and deliberately delayed it for a long time, wasting our time when we went out to play. By the way, such a hard baguette, I didn't eat toast while giving it. I couldn't bite after being scolded by her. I really wanted to say bad words and curse people. I have never been so angry by a hotel staff, who discriminated and treated me differently.
Facilities: Oh, by the way, don’t follow the Google map and walk the nearly 200 stone steps. It’s very tiring. Walk 80 meters further and there is an elevator leading to the parking lot that can be reached directly. The front desk is very small, even smaller than the one in the Express Hotel. Small. Don't go wrong. The air conditioner in the room cannot be turned off. It blows cold air all the time. It rained that day and the temperature dropped to 10 degrees, but the air conditioner still had to blow cold. Fortunately, there were enough quilts, so I felt better after sleeping. 

Living in a castle, it is very convenient to have an elevator directly down the mountain to the city center. The location is good, all lines pass through here, and the front desk is very friendly and can make reservations for the spa.

Living in a castle, awesome 👍🏻

To be honest, the hotel is worth the price. It is a renovated ancient monument. There are many visitors. It is the highest point of Thun, and you can see the snow-capped mountains and the whole city. There are a few points that Ctrip and reviews don't seem to mention: 1. You need to take the elevator or climb ten floors on foot to reach the hotel. 2. It is located in the center of the old city. It is not convenient to drag a suitcase. The road is all stone and uneven. I am traveling alone. The main means of transportation is train. So I was very tired to arrive nearby with a suitcase. I was stunned in front of the endless steps. I asked the locals and found out that you can take the elevator from the nearby parking lot directly (-7th floor to 3rd floor). Breakfast is ordered. The menu is in German. The waiter is an old lady. She is not enthusiastic. It's better to eat bread without ordering anything. I used the mobile translation software to order fried eggs, juice and coffee, but I didn't order cheese and bacon. The dining environment is very good, suitable for Internet celebrities to take pictures. The room facilities are average, and the things are well hidden. You have to look carefully, but it's still acceptable for one night. The bed is soft.

Great location with 5 minutes walk to the railway station. The hotel provided the shuttle service so it’s very easy to get there. The most surprising thing is the hotel is actually in a famous castle. The vibe was so great! The room was big enough in Europe. There aren’t that many rooms and guests so it’s very quiet as well. The staff here also very friendly always have a smile on their faces. Last thing is try the spa if you need a relaxing time after day off, it’s very private and comfortable. That’s all, I would choose here again if one day I visit Thun again. Thank you!

The view by itself is worth the money. The photo shown was the view from our room window. Absolutely nuts. The rooms themselves are on the smaller end but you forget about it because of the view.
But because the view was so extraordinary, I made the mistake of putting the same amount of expectation on their food. I would suggest going to the Altstadt for a variety of options.
The museum is also interesting but it’s not included with the stay.

Yes, these photos are real and taken from our room. Amazing service, very clean and well appointed rooms. Special thank you to the docent at the museum who found some information on a distant relative who was imprisoned at the castle in the late 1600's.